Operations Supervisor-Wkfc Devel & Comm Educ - INTERNAL FT Non-unit prof pos

Greenfield, MA
Apr 20, 2017
Institution Type
Community College

About Greenfield Community College:

Greenfield Community College is located in the beautiful and historic Pioneer Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving approximately 5,000 credit and credit-free students. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Association of Schools and Colleges. In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Gender and Women's Studies, Fine Arts, Nursing, Renewable Energy, and Outdoor Leadership, as well as varied learning environments, from traditional classrooms, to distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College's largest source of community college transfer students. Much of the College has recently undergone a multi-million dollar renovation that sets the stage for future developments in learning. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Job Description:

Category: Administrative and Professional
Department: Workforce Development/Community Education
Posted: Apr 19, '17
Type: Full-time
Ref_No: NUP 17-10

The Operations Supervisor provides general program support and supervision for the Workforce Development & Community Education Office with a special emphasis on instructional support, course and event management, special programs (Pioneer Valley Institute, Senior Symposia, etc.) and outreach marketing of departmental programs. Under the supervision of the Director, the Operations Supervisor is responsible for ensuring quality customer service to students and instructors at multiple locations including off campus sites, evening, weekend and online non-credit programs.
  • Oversees the daily operations of a vibrant non-credit workforce education and community education program, including contributing to the positive reputation of the college and fostering a collaborative and positive working environment;
  • Facilitates achievement of overall unit goals and assists in the general administration of the division through direct supervision of the activities and performance of assigned departmental staff and non-credit instructors;
  • Contributes to a positive and welcoming environment for the college and department by providing excellent customer service;
  • Uses Banner® and departmental databases to maintain records of workshops, student and instructor information, create queries, reports, and mailings;
  • Oversees the delivery of existing and new non-credit online education offerings;
  • Maintains electronic filing and processes documents for department including coordination of student materials (handouts, certificates, attendance, etc.), mailings and administration of non-credit workshops (rosters, instructor contracts, workshop evaluations);
  • Handles student records confidentially and within the guidelines of federal and state laws and FERPA and College policies;
  • Actively participates in weekly department meetings including oversight of upcoming workshop administrative tasks;
  • Helps maintain, design and update departmental marketing materials including print, web page, online presence, social media promotions and shopping cart functions;
  • Assists Director with data analysis regarding enrollment management and tracking marketing outreach efforts and cost analysis and pricing of services;
  • Participates in the screening and selection of instructors for non-credit workshops and facilitates onboarding of new instructors; and
  • Performs other tasks and/or special projects as assigned by department administrators.


  • A minimum of two years of college in related field or Office Assistant certification from a regionally-accredited college or university;
  • A minimum of 4-6 years of full-time or equivalent part-time, experience working in an office environment;
  • Experience in managing clerical/support staff;
  • Strong proficiency in computer software, e.g. Microsoft Word, Excel, Access, and Outlook and desktop publishing;
  • Ability to multi-task and function efficiently in a complex, fast-paced office environment;
  • Excellent communication skills and attention to detail, including interpersonal, presentation and written skills that facilitate the advancement of program and departmental goals;
  • Evidence of using strong organizational skills, including consensus building, program planning and administration, fiscal management, professional development and support for staff; and
  • Direct experience with relational database programs.
  • Ability to be flexible in order to accommodate extra hours during busy and stressful periods;
  • Ability to be self-directed and work well as a team member;
  • Ability to work with minimum supervision;
  • Ability to learn new software;
  • Ability to maintain harmonious relationships in the work environment and with the general public; and
  • Demonstrated commitment to promoting diversity and global multiculturalism.
  • Bachelor's degree in education, business administration or related field from a regionally-accredited college or university;
  • Experience working in higher education, particularly adult education teaching or supervision in a college office environment;
  • Ability to design educational programming and/or collaborate with specialists to design and deliver training; and
  • Experience with databases including Ellucian Banner®, Microsoft Access or related software and some programming experience.
Standard hours will be 8:00 a.m. - 4:00 p.m., M - F; Occasional evening and weekend hours are required to support departmental activities.

Additional Information:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

SALARY: $46,000-$52,000 contingent on qualifications and experience
Start date: May 2017
Applications accepted up to and including April 24, 2017. Only applications from current GCC employees will be considered.

In order to be considered for this position, you must submit your credentials online. Create a Greenfield Community College account by clicking on the APPLY NOW tab below. You will be able to upload the following documents, which are required for consideration:
  • Resume
  • Cover letter
  • Contact information for 5 professional references
Applications must be uploaded here by April 24, 2017. Only applications from current GCC employees will be considered. Official transcripts must be submitted upon appointment and successful completion of a criminal background check MAY be required.
See the FAQs for using our online system. Please contact us if you need assistance applying through this website.
Already have a Greenfield Community College Employment Account? Login to your account to add documents or update your account.

***Greenfield Community College is proud to value diversity in our community of faculty,staff and students and is an Equal Opportunity/Affirmative Action employer.



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