Customer Service Representative - Loans - PT

Employer
FastBucks
Location
Mountain Home, ID
Posted
Apr 20, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe


Job Description

Customer Service Representative

Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Salary $8.50 per hour
Education Required High School or equivalent
Job Type = RegularEmployee
Job Status Part Time = 25-30 hours per week

Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Bi-lingual a plus, but not required.

Company Description
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, and Loan Processing.We encourage bi-lingual english/spanish speakers to apply


Mountain Home, ID

64325f7e11

Wed, 19 Apr 2017 12:12:06 PDT

PI97563181