Tier 1 / Tier 2 Helpdesk and Field Technician

Philadelphia, PA
Apr 19, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Please Note: Applications without a coverletter will not be considered. If you are unable to submit a coverletter through this system email your resume and coverletter seperately to john [at] techimpact [dot] org.

Tech Impact is seeing full time desktop and network support technicians. These individuals will help our nonprofit clients create positive change in the world by resolving their technology issues and implementing new tools. The ideal candidate will have an interest in communicating IT issue with real people who do not have an IT background. They will be committed to working collaboratively in a client-driven managed services organization.

Tech Impact is a mission-driven, client-oriented nonprofit organization.

About Tech Impact

Tech Impact is a medium-size nonprofit organization whose mission is to help other nonprofits use technology to better serve our community. Our services enable nonprofits to plan for, implement and effectively employ technology tools to achieve their organizational goals. We have offices in Philadelphia PA, Brooklyn NY, Wilmington DE, and Redwood City CA and have been delivering services since 2003 to thousands of national and international nonprofit organizations.

Tech Impact is a mission-driven, dog loving, karaoke singing organization that prioritizes the health and wellbeing of its employees.

Role and Responsibilities

This analyst will deliver onsite and remote support to existing Tech Impact clients. Two thirds of time will be spent providing remote support the nonprofit organizations. Other time will be spent assisting with implementation projects and traveling to local client sites to perform on-site work.

Preferred Skills

The candidate must possess prior experience with help desk support and demonstrate skills in:
  • Windows XP, Windows7, Windows8
  • MS Office and other standard office applications
  • Basic network and connectivity troubleshooting
  • Various cloud based and local backup systems
  • Superior customer service skills including excellent phone communication is required
  • Excellent written skills with the ability to document networks including Visio diagrams
  • Superb organizational skills a must

Qualifications and Education Requirements

A+ certification, MCP - Windows XP/Win7 are a plus.

A car and drivers license with the ability to travel 20+ miles when required is a must. Mileage is reimbursed at IRS rates.

Employment Policy

As an equal opportunity employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender identity, religion, marital status, veteran's status, national origin, disability, or sexual orientation.
  • Location: Philadelphia PA
  • Compensation: Competitive Salary and Generous Benefits Package
  • This is a non-profit organization

Company Description
Tech Impact is a nonprofit whose mission is to empower communities and nonprofits to use technology to better serve our world. We provide affordable technology services, support, and training to hundreds of nonprofits across the nation. CXWorks is our proven 8-week customer service training program, which prepares young adults for a career in customer service. www.techimpact.org; www.cxworks.org

Philadelphia, PA


Tue, 18 Apr 2017 10:04:54 PDT