Manager of RGC-OIT Operations
Required: Associate’s degree or an equivalent combination of work experience and education. Demonstrated experience in the use, support, administration and troubleshooting of server operating systems, networking equipment, and Active Directory. A working knowledge of networking protocols.
Preferred: Bachelor’s Degree with three (3) years of related work experience. Three years’ experience in the use, support, administration and troubleshooting of server operating systems, networking equipment operating systems, ITV equipment, Active Directory, and an advanced knowledge base of networking protocols.
Primary Responsibliities: Support users and work with them to solve existing problems. Provide tier 2 and 3 support for all RGC campuses. Administer and support the RGC applications and services such as, but not limited to, DNS/DHCP Services, Virtual Private Networks (VPN), telephone, backup, conferencing systems and other associated applications and services. Assist in administering and managing the Microsoft Active Directory environment. Assist in daily backup operations, ensuring all required file systems and system data are successfully backed up. Create, log, update, and close trouble tickets; including recording problems and change management. Develops clear and technically sound documentation regarding technology and general processes. Provide supervision and leadership for the other technical staff members assigned to the RGC campuses. Provide management of projects for the RGC campuses. Ensure the procedures and processes are in place to provide the appropriate level of service as defined by the Director of Technical Services. Identify, develop and monitor key performance indicators of operational excellence, customer service and technology resource utilization and support. Perform cost analysis to determine the effective use of technology. Assist the Director of Technical Services in developing an operational budget for RGC-OIT.
Required to follow and abide by the University's security policies and procedures. Will be required to work periodically outside of normal business hours. Additional responsibilities as directed by the supervisor consistent with rank and position.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.