Concierge

Location
Cleveland, OH
Posted
Apr 19, 2017
Institution Type
Community College


Department Name Campus Card Services

Campus or Location Jerry Sue Thornton Center

Vacancy Number 215-17

Reports To Manager

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.



Job Responsibilities

• Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs

• Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required

• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner

• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature

• Attends all College meetings as assigned

• Performs other duties as assigned



Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Associate's Degree
o Significant related experience may substitute for education
• Minimum of two years of experience in a customer service oriented role
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES
• Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program
• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES
• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES
• Collaboration
• Adaptability

IMPORTANT COMPETENCIES
• Time Utilization
• Continuous Improvement



Preferred Qualifications

Work Schedule

Standard College hours of business Monday through Friday, 8:30am - 5pm.
Hours may vary based on business unit needs. May be required to participate in special events.



Target Hiring Rate/Salary

Special Note

Posting Open Date 04/18/2017

Repost Date

Posting Close Date

Open Until Filled Yes

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.



Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution



Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Cleveland.com
    • Tri-C web site
    • Tri-C employee referral
    • Careerboard.com
    • Chronicle.com
    • HigherEdjobs.com
    • HBCUconnect.com
    • LinkedIn
    • Indeed.com
    • ScholarlyHires.com
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have an Associate degree or higher?
    • Yes
    • No
  3. * Do you have a minimum of two years of experience in a customer service oriented role?
    • Yes
    • No


Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents

PI97553537