Technical Support

Calance US
Atlanta, GA
Apr 19, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description
We are hiring a Technical Support for a Contract position in Atlanta, GA

Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire Technical Support.

Key Responsibilities
. Work with current device accounts, new service orders
. Evaluate new devices, mobile solutions, and vendor offerings as a means of enhancing company standards
. Ensure the distribution all office, conference and Virtual Office numbers to users within the agency
. Gain an understanding of how to order services from ATT and ONEPATH using the Stat of Georgia GETS portal.
. Assist user with conducting web and teleconference meetings, using GoToMeeting/GoToWebinar , Skype and GA Voicemail software's
. Work with Telcom Lead on the agency telecommunication needs
. Assist with agency Mobile Device Management (AirWatch) Enterprise issue with mobile devices.
. Provide staging, enrollment and deployment of mobile devices
. Support the distribution review and manage life cycle of agencies cellular devices and accessories
. Assist Lead Telcom Admin with the planning and scheduling agency device upgrade
. Provide in person and remote mobile application support
. Create user profile assignment and device organization group assignment
. Train users on proper use of agency mobile devices
. Supports all special programmed features of user's phones (i.e., Hunt Groups, Call Centers and Port Forwarding.)
. Order new service and disconnection of agency numbers
. Provide Guidance and Assistance on new initiates related to job responsibilities
. Evaluate, test and validate changes implemented in technologies utilized by the agency
. Track changes of actions performed to enhance and correct issues that arise
. Create documentation for ongoing support and knowledge of job responsibilities
. Support audio/visual equipment
. Maybe provided other telecommunication and support desk task

Requirements and Skills
. Understanding of wireless and telecommunication methodology.
. The ability to perform work under nominal supervision
. Must have great customer services skills
. Ability to meet deadlines.
. Excellent written and verbal communications skills.
. This position occasionally requires evening and weekend work.
. Must be able to lift 40 pounds.
. Understanding of methodology to run computer systems and troubleshoot minor computer equipment malfunctions.
. Good analytical and problem solving skills.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.
Company Description
Calance is a recognized leader in providing top-tier Information Technology professionals across North America. With over 25 years of experience recruiting professionals ranging from Programmers to CIOs, Calance provide valuable staffing solutions for short and long term projects, as well as your permanent hiring needs. Our professionals are experts at helping organizations realize their information technology goals by selecting the best talent for each project or position.

Calance helps clients respond quickly to economic, strategic or technological changes by utilizing a flexible workforce. We offer highly-skilled professional IT consultants on a temporary or project basis. Consultants are employees of Calance while on assignment for the client, allowing for cost savings, risk management and operational benefits.

Calance's Contract-to-Hire option allows an IT organization to evaluate an individual before making a decision to bring them on as a full-time employee. Depending on the length of the temporary assignment, placement fees are waived or reduced.

Calance realizes that IT organizations often have needs for talented people to fill specific roles and that filling those needs can be challenging. Our highly experienced Account Managers and recruiting staff work closely with our clients to determine the desired skills, background and traits required for the position.

We apply our unique recruiting methodology to locate and recruit the most highly qualified candidates to match the requirements of your full-time employee position. Calance can assist in every step of the hiring process, from determining the exact job requirements to final negotiations, to help bring on-board the candidates you need.

Atlanta, GA


Fri, 31 Mar 2017 14:36:12 PDT