Mail Center Lead (Administrative Assistant III)
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
University of Colorado Denver l Anschutz Medical Campus
Facilities Management Department - Mail Services
Mail Services Lead (Administrative Assistant III)
Position #212166 - Requisition 09226
The University of Colorado Denver Anschutz Medical Campus is a public research university serving more than 18,000 students. We award nearly 4,000 degrees each year, including more graduate and professional degrees than any other Colorado institution. With our solid academic reputation, award-winning faculty and renowned researchers, we offer more than 140 highly rated degree programs through 13 schools and colleges. The university receives over $400 million in research awards each year. In addition to the wide array of health-related programs and facilities offered at CU Anschutz in Aurora, Colo. a significant number of undergraduate and graduate degree programs are taught at CU Denver, our comprehensive campus in the heart of downtown Denver-one of America's most vibrant urban centers. CU Denver is located steps from the Denver Center for Performing Arts and the LoDo District affording our students, faculty and staff access to a broad array of academic, professional, community, recreational and cultural outlets.
The purpose of this full-time, state classified Administrative Assistant III is to function as the Work Lead and will assist the Manager of the University Mail Center will provide general administrative support to the manager and mail center team. Help solve problems concerning mail issues, customers and staff. This position will be responsible to manage departmental business services, train staff and stay current with the technical aspects of the mail center which will include the current metering processes and the employee, the current package delivery system, the USPS contracted Kiosk in building 500 and the employee, and will monitor all 3rd party contracts. Respond to customer complaints, requests for new mail stops, mail keys, repair of all mail boxes on Anschutz and downtown.
Examples of Work Performed:
Ensure that staff applies appropriate postage to all outgoing mail following the USPS rules and regulations, including international postage. Position is responsible for the oversight of handling up to 300 packages and mailings per day and training of the employee that operates the metering machines to accurately apply the correct postage necessary with little to no errors. Investigate and upgrade current metering system with up to date technology and create excel spreadsheets to track finances. Responsible for purchasing all inventory associated with metering, will oversee the new Pitney Bowes contract and keep up with the maintenance required on both machines as well as participate in training necessary to keep the mail center operating most efficiently. This position must follow USPS guidelines and regulations including the operating of a Pitney Bowes metering unit.
Responsible for the Postal Kiosk staff and ensuring we continue to provide excellent customer service to all walk-up customers. Stay current on all USPS rules and regulations, attend meetings with the USPS as necessary for training. Work with the staff that operate the kiosk and ensure that they have all materials necessary, resolve customer issues, handle scheduling conflicts that come up with the staff at the Kiosk and make sure there is coverage at all times as well as train on upgraded systems as needed. Responsible to learn the new computer systems . Responsible for the kiosk weekly deposit that goes to finance in the Campus Support Services Building. Responsible to handle all complaints and issues that come up at the Postal Kiosk.
The Feet 3rd Party Vendor:
The Feet is a 3rd party vendor that delivers all intercampus mail to our client's downtown. This is a contracted service, this position will be responsible to ensure that staff has mail sorted and ready for pickup by The Feet, all deliveries are made without incident, this position will need to know how to handle any issues that occur with mail, handle all complaints from the end users.
Salary and Benefits:
Hiring Salary: $3,384 / month (non-negotiable)*
*The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.
Employees hired into these positions are eligible for University benefits. The University of Colorado offers a full benefits package. Information on University benefits program, including eligibility, is located at www.cu.edu/employee-services.
Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.
The University of Colorado Denver Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
The University of Colorado Denver Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis.
Three years of general clerical experience.
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis.
Conditions of Employment:
- Must be willing and able to pass a criminal background check, motor vehicle check and drug test.
- Subject to pre-employment, post-accident or incident or reasonable suspicion drug and alcohol testing per UCD Facilities Operations Department Policies.
- Must possess and maintain a current, valid State of Colorado Driver's License.
- Must be able to read and comprehend as well as speak and communicate in English
- Must be able to understand and use basic math skills.
- Must be proficient with the Microsoft suite, Word, Excel and Powerpoint.
Necessary Special Qualifications:
Valid Colorado Driver's license
- Experience working in a mail center environment
- Experience working on a Pitney Bowes metering machine
Competencies / Knowledge, Skills and Abilities:
- Excellent customer service skills
- Outstanding oral and written communication skills
- Ability to verify the accuracy of your work
- Excellent interpersonal skills
- Proficiency in Microsoft Office
- Ability to multi-task
- Outstanding attention to detail
- Ability to work independently
- Willingness and ability to learn, flexibility and adaptability
- Ability to establish rapport with individuals from diverse backgrounds and ability to interact effectively with all levels within the University
- Ability to take direction/follow instructions and use independent judgment to coordinate various projects and meet multiple deadlines
- Analytical and problem solving skills
- Ability to effectively encourage compliance with processes, policies, and procedures
- Time management and ability to prioritize are key
Special Instructions to Applicants:Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions.
For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. • Search Committee Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
Application Materials Required:Cover Letter, Resume/CV, List of References
Application Materials Instructions:APPLICATION DEADLINE: This announcement is open until May 5, 2017. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.
Job Category: Administrative Support and Related
Primary Location: Denver
Department: H0001 -- Anschutz Medical Campus - 60028 - ADM-AVCFO Other FS Mail Center
Posting Date: Apr 18, 2017
Closing Date: May 8, 2017
Posting Contact Name: Shala Massey
Posting Contact Email: Shala.Massey@ucdenver.edu
Position Number: 00212166