Intranet Coordinator

West Barnstable, Massachusetts
Apr 18, 2017
Institution Type
Community College


The Intranet Coordinator will manage the implementation and operation of the College’s new intranet. This person will contribute to:  the site’s overall visual design branding (i.e., consistency, effectiveness, theme, navigation and content); user engagement, experience and on-going training; coordination with key stakeholders, analysis and reporting of appropriate metric data; and oversight of content strategy, governance and adoption.

This position is funded by a grant from the U.S. Department of Education’s Title III Program. The funds for Project SAIL will be used to implement a five-year plan that is designed to make substantial institutional advances and to increase student success.  The plan focuses on three interrelated areas: strengthening student services, strengthening academic programs, and providing systematic faculty and staff professional development.


  1. Coordinate with the College internet manager to maintain a consistent and effective visual design and theme for the College’s intranet and internet.
  2. Manage intranet operations and support.
  3. Lead efforts to create a framework that will support reliable site navigation.
  4. Develop channels for the effective communication of official College news for faculty, staff, administration, and students.
  5. Build relationships with and actively manage communications with key stakeholders and user groups at all levels.
  6. Develop priorities for the College’s information needs and initiate outreach to content owners to provide assistance.
  7. Coordinate the efforts of content owners to ensure that information is easy to find and has a consistent look and message.
  8. Provide support to content editors and ensure they have the information and tools required to fulfill their roles.
  9. Monitor user-generated content for appropriateness and consistency.
  10. Monitor site analytics and report effectiveness and engagement.


  1. Three or more years of experience in managing and implementing intranets, collaboration software or related experience.
  2. Understanding of the components of common web technology (e.g., HTML, CSS, JavaScript) with a solid knowledge of web design, graphics, knowledge management and development tools.
  3. Strong team player and collaborator, capable of managing projects that require input from multiple sources, and the ability to think strategically and creatively.
  4. Ability to prioritize work and initiate efforts.
  5. Strong analytical, organizational, and project management skills.
  6. Must be a resourceful, reliable, and accountable team player who is able to work independently and on deadline to deliver high quality work.
  7. Must possess excellent written and oral communication skills in order to effectively communicate with a wide variety of staff regarding the content on the websites.
  8. Experience documenting work and developing procedure manuals
  9. Experience developing and providing training, preferably technology related.


  1. Experience with intranet platforms.
  2. Understanding of information architecture principles and IT infrastructure.

COMPENSATION:  $27.60 per hour, 18 hours per week.  Temporary, 24 months.  MCCC Unit Position.