Customer Service Reporesentative - FT

Post Falls, ID
Apr 18, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe

Job Description

Customer Service Representative

Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Salary $9.00 - $10.00 per hour
Education Required High School or equivalent
Job Type = RegularEmployee
Job Status Part Time = 40 hours per week

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Bi-lingual a plus, but not required.

Company Description
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, and Loan Processing.We encourage bi-lingual english/spanish speakers to apply

Post Falls, ID


Sat, 25 Mar 2017 13:37:26 PDT