Mobile Device SME

Spencer Technology, Inc.
San Francisco, CA
Apr 18, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Summary: This role is a subject matter expert for deployment, system design and support of mobile devices in the retail environment. This position is expected to understand strategic elements and benefits of deploying mobile devices and the tactical elements of supporting and repairing devices to maintain steady state.

Role and Responsibilities - Primary
  • Understand the problems that currently exist in the mobile device vendor workflow
  • Advise on how to prevent these issues from continuing to arise moving forward
  • Educate other team members in mobile device management - develop training materials and documentation to transfer MDM knowledge to other team members
  • Partner with Project Managers and Product Managers to gather information about new mobile device capabilities targeted to deploy to stores, share this information with Store Technology Team
  • Help Store Technologies to better define the asset management/Return Materials Authorization (RMA) process around mobile devices
  • Develop proactive monitoring and provide reporting and recommendations to Management

Secondary Responsibilities
  • Maintain effective working relationships with a variety of stakeholders, including end-users, and

Required Skills

Experience and intimate knowledge of Apple's iphones, ipods, ipads

Understand how OIS works on Apple devices, Airwatch Console

Understand the LAS ID creation process

Experience with DEP application

Must have at least 5 years' experience working with mobile devices

Must have at least 5 years' experience leading and managing teams

Preferred Skills

Corporate work experience desired

Proven leadership and management skills

Business process improvement, process mapping

Knowledge transfer through teaching and mentoring

Proficient in MS office, Visio, MS Project

Ability to fix the devices and understand how they work

Some travel maybe required


Professional, comfortable in a corporate environment, Highly motivated, self-starter

Company Description
For almost 40 years, Spencer's focus has been on retail and multi-site organizations, with a deep seeded dedication to the industry and the technology supporting it. Our team is comprised of retail and technical experts to ensure solutions are sound and relevant which allow us to provide services to top retailers of all specialties and is exposed to the latest trends in retail and technology (i.e. IBM Retail Users Conferences and CAB). We offer a complete Retail Services Suite that enables businesses to succeed in this technology driven world.

San Francisco, CA


Mon, 17 Apr 2017 11:32:24 PDT