PC Support Associate

Boldtalent for Save the Children
Washington, DC
Apr 18, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description


The purpose of this position is to provide Basic Level I technical support in all areas of PCs, PC related hardware/software, Microsoft Desktop applications, E-Mail for the Fairfield, CT and Washington DC, office.

Essential Duties, Responsibilities and Impact

Provide Basic Level I technical support for standard PC hardware and software to Fairfield and Washington staff. Diagnose and correct basic problems with PC hardware and software. Provide Basic Level I support for AMS 2.0. Coordinate vendor support where necessary. Install PC hardware and software, imaging, and configuration, including connecting PCs to the LAN. Keep individuals informed as to the status of their request for PC assistance. Record all requests in the appropriate helpdesk system. List Essential Duties and Percentages Here (60%)

Provide as needed back-up support for the Helpdesk Administrator when necessary. Provide as needed back-up phone support and perform physical moves, additions and changes for users when relocated within the Fairfield or Washington office. List Essential Duties and Percentages Here (5%)

Perform Inventory Management. Keep track of all PC related items (software, PCs, cables, etc.) in order to provide an accurate agency inventory at all times. Maintain an accurate, up to date inventory database from which reports can be generated at any time to access the agency's PC related assets. List Essential Duties and Percentages Here (15%)

Provide Service Desk Support for New Hires, Conclusion of Employment and ticket triage when necessary. List Essential Duties and Percentages Here (20%)

Required Background and Experience, Skills and Behaviors

Minimum of 1 to 2 years of experience with Windows Operating Systems and Microsoft Office. A High School degree or the equivalent business experience. Experience with software, hardware, and end user support.

Knowledge of Windows technology and how it applies in an enterprise context. Experience with Microsoft Office and its components. Good working knowledge of a variety of PC software and hardware from different manufacturers. Ability to learn new software packages and hardware configurations. Familiarity with network environments. Solid attention to details and ability to follow instructions. Strong oral and written communication skills. Great interpersonal skills.

Company Description
Save the Children is the leading independent organization for children in need, with programs in over 120 countries, including the United States. We aim to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives by improving their health, education and economic opportunities. In times of acute crisis, we mobilize rapid assistance to help children recover from the effects of war, conflict and natural disasters. Each year, we and our partners reach millions of children in communities around the world. Join our dedicated and diverse staff in their work to improve the well-being of children everywhere.

Save the Children provides an attractive benefits package including competitive salaries, a matching retirement plan, health and welfare benefits, life insurance, an employee assistance program, generous time off and much more. We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws governing nondiscrimination in employment.

Washington, DC


Mon, 17 Apr 2017 09:36:28 PDT