Academic Support Services Technician

Cleveland, OH
Apr 18, 2017
Institution Type
Community College

Department Name Learning Commons

Campus or Location Corporate College West

Vacancy Number PT270-17

Reports To Manager, Learning Commons

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides a high level of support services on technical, audio-visual, library and assessment issues to students, faculty, staff and community patrons.

Job Responsibilities

Duties and responsibilities include, but are not limited to:

Assists with college-wide user logon support and print management.

Acts as the initial point of contact in the response and troubleshooting for
hardware and software problems.

Responds to faculty and staff needs for operational issues and provides
assistance with operating equipment.

Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.

Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

Provides training workshops to students, faculty and staff on the varying technologies at the site.

Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.

Administers College placement, student makeup exams and finals, and distance learning exams.

Administers other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions.

Administers ACT Center Examinations and maintains testing schedule.

Inputs ACT placement and Compass placement scores into Banner.

Schedules tutoring, testing, and proctoring appointments.

Assists with procedures and technology changes involved with Tutoring and Access Services functions.

Serves as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders and site library holdings.

Participates in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures and equipment.

Maintains accurate and complete records of the TLC, Library, LRC and Assessment departmental services.

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.

Functionally supervises work study and part time employees within the business unit.

Performs other related duties within the job grade and job classification as assigned.

Required Qualifications

Associate's degree

Minimum two years of customer service experience and desktop support

Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills

Excellent written, verbal, and interpersonal communication skills

Demonstrated record of interacting professionally with internal and external
customers at all times in person, on-line and over the telephone

Excellent customer service skills

High degree of accuracy and attention to detail

Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.

Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

Bachelor's degree

Two years of A/V Experience with industry appropriate certification (Extron Certification)

Minimum of two years of functional supervisory experience

Five years of work experience in a community college/higher education

High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook

Experience in Banner Information System

Experience with Assessment Testing

Work Schedule

Flexible based on Department Needs

Target Hiring Rate/Salary $17.94 per hour

Special Note

This is a Part-time (1199/ SEIU ) Bargaining Unit position, Grade 07. Part time(1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 04/07/2017

Repost Date

Posting Close Date 04/21/2017

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a CURRENT part time 1199 SEIU Bargaining Unit Employee at Tri-C?
    • Yes
    • No
  2. * Do you have a minimum of an Associate' s degree and minimum two years of customer service experience and desktop support experience?
    • yes
    • no

Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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