Director, Office of Learning Services

Oswego, New York
Apr 18, 2017
Institution Type
Four-Year Institution

The Provost’s Office at the State University of New York at Oswego invites applications for the Director of the Office of Learning Services position.

Posting Date: April 20, 2017

Review Date: Review of applications will begin immediately and will continue until the position is filled.

Salary:  Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional staff, visit:  or

Date of Appointment:  On/around June 1, 2017

Description of Responsibilities:  The Director of the Office of Learning Services will report to the Associate Provost for Undergraduate and Special Programs.  Duties and responsibilities include: 

  • Develop and secure approval of annual goals and operating plans; oversee implementation; report on and assess outcomes
  • Hire, train, supervise, and develop a diverse professional staff
  • Communicate effectively and accurately with others in a timely fashion; manage interpersonal situations with tact, diplomacy and discretion
  • Manage departmental budget; secure funding for additional initiatives and programs; manage student scheduling and payroll records
  • Comply with and enforce institutional policies, procedures, and directives
  • Collaborate with SUNY Oswego faculty, professional staff, administration, and program directors to achieve OLS and institutional goals
  • Implement the institution’s assessment plan to evaluate effectiveness and identify areas for improvement
  • Represent the Office of Learning Services (OLS) on campus committees specific to academic support services such as Enrollment Management, Writing Across the Curriculum (WAC), and Success in Undergraduate Mathematical Sciences (SUMS) grant
  • Stay current with trends in developmental education and learning assistance programs; support new initiatives specific to increasing access of services and student retention
  • Oversee the hiring and supervision of diverse student employees such as tutors, desk attendants, and graduate assistants
  • Maintain external contracts such as TutorTrac and STAR-NY
  • Supervise the maintenance and delivery of EDU 101, 104 and GST 308
  • Develop and conduct presentations for diverse audiences

In addition, the director will be expected to display a commitment to undergraduate education, and possess communication, organizational and interpersonal skills needed to work effectively with a diverse array of students and colleagues.

Required Qualifications:

  • Master’s degree
  • 3 years’ minimum experience in the learning and academic services area
  • 2 years’ experience managing staff and leading a department
  • Experience in planning and implementing training programs
  • Demonstrated ability to work successfully with diverse populations
  • Demonstrated ability to train, evaluate and support the growth of staff and student employees
  • Demonstrated history of successful budget management
  • Experience gathering evidence of program effectiveness and using data for continuous improvement
  • Strong attention to detail, problem-solving skills and task management experience
  • Ability to effectively partner with the campus community at all levels of the organization
  • Proven ability to secure funding through grants and other sources

Preferred Qualifications:

  • Experience with academic support programs that foster student success
  • 5 years’ experience in the learning and academic services area
  • Experience in evaluating processes, programs and personnel
  • Experience planning and implementing tutor training programs
  • Experience with online tutoring
  • Familiarity with College Reading & Learning Association (CRLA) and National Association for Developmental Education (NADE) standards

To Apply:  Submit a letter of application addressing qualifications, a copy of unofficial transcripts, curriculum vitae, and contact information for three professional references to:

If you have any questions about the position, please e-mail:  Mr. Joey Tse, Search Committee Chair,

Official transcripts are required prior to hiring.  Files must be complete to be considered.

Visa sponsorship is not available for this position.

Description of Department: The Office of Learning Services (OLS) offers free academic tutoring services to all enrolled students at SUNY Oswego. Our two centers provide walk-in and appointment-based tutoring primarily at the 100-200 level, and selected upper division courses.  In addition to tutoring, OLS offers a weekly workshop series in math (“Math Talks”) and writing (“Write Ways”) open to the SUNY Oswego community.   

The Student Academic Success Specialists, also housed in OLS, provide best-practice academic success advisement by fostering students' ability to grow and achieve academic and personal goals that lead to future success.  The Success Specialists offer “Success Workshops” open to the college community and designed to provide academic skills support in areas such as test anxiety, priority management, note taking, and effective reading. 

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.

Additional information about SUNY Oswego can be found at

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy,

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing  

For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at   

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