Information Technology Lead (Computer Technical Support Consultant 3, UCP 8), Hartford

Hartford/West Hartford, CT
Apr 18, 2017
Institution Type
Four-Year Institution
Job Title: Information Technology Lead (Computer Technical Support Consultant 3, UCP 8), Hartford
Job ID: 2017505
Location: Hartford Campus
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Posting

The University of Connecticut, University Information Technology Services (UITS), is seeking a highly technical and self-motivated Information Technology Lead for the University's Hartford campus. The successful candidate is an energetic IT professional who is excited by delivering "best in class" services. Currently, Hartford Information Technology Services is located in West Hartford; however, in August 2017, the West Hartford campus is moving to downtown Hartford. The site, anchored by the former Hartford Times building, will become a neighborhood campus fully intertwined with nearby cultural institutions and state and city government offices.

Under the direction of the Vice Provost for Information Technology & CIO and in cooperation with the Director of the Hartford Campus, the IT Lead serves as the central conduit for Central IT technology service offerings to the campus. This position provides advanced computer hardware, network, communications network and software installation and support, computer instruction, documentation, and consultation services to the academic community of the Hartford campus and other affiliates, on problems, solutions, implementations and services related to computing. The successful candidate will also provide technical and administrative coordination and leadership to members of the Hartford campus. The Hartford campus Information Technology Lead is a member of UITS' leadership team based in Storrs, CT.

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

Duties and Responsibilities:
  • Ensuring that complex software, hardware, networking or other IT problems, within the position's purview, are correctly and quickly resolved. Identifying, investigating and correcting existing or potential technical and procedural problems and ensuring documentation is completed and accurate.
  • Taking a leadership role in selecting, acquiring, and installing technology for a new lab, classroom, departmental office and/or help desk to support technology. Investigating new technologies and selecting new products for testing.
  • Conducting needs analysis and feasibility studies to recommend and coordinate computing system purchases and implementing administrative computing systems (i.e., campus-wide infrastructure) and academic computing systems.
  • Implementing disaster recovery, virus protection, and data back-up and recovery services for distributed servers and workstations.
  • Supervising IT staff. Identifying staffing needs and directing all routine personnel functions. Coordinating the supervision and training of student employees to assist in the support of computer consulting.
  • Serving as the primary, secondary and tertiary level support for technical issues on the Hartford campus. Ensuring that all technology needs for the campus are met within the guidelines of existing Service Level Agreements (SLAs) and published expectations.

Minimum Qualifications
  1. Bachelor's degree in Computer Science or related field.
  2. Three to five years of highly technical and progressively responsible experience.
  3. Demonstrated project management experience.
  4. Excellent attention to detail and demonstrated excellent communicating and writing skills.
  5. Demonstrated ability to work well with people, to organize workloads, to handle difficult problems, to work well under stress and to develop complex plans and strategies.
  6. Programming experience and training in one or more platforms and languages.
  7. High level of leadership, motivation, initiative, independence and responsibility.
  8. Ability to work well with minimal supervision.

Preferred Qualifications
  1. Training in supervision and administrative methodologies.
  2. Experience with computer hardware repair.

Appointment Terms

This is a full-time, permanent position. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate's background and experience.

For additional information regarding benefits visit: For additional information about the University visit: and for detailed position information and the job description visit:

To Apply

Please apply online at, Staff Positions. Interested candidates should submit a letter of application and resume that demonstrate how you meet the minimum qualifications and any preferred qualifications you may have for this position, and a list of contact information, including phone numbers for three professional references. Reference search # 2017505. Screening will begin immediately.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2017505)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on May 1, 2017.

All employees are subject to adherence to the State Code of Ethics found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.


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