Student Services Professional II

Apr 17, 2017
Institution Type
Four-Year Institution


Salary Range: $3,858 - $5,485 per month (Anticipated hiring salary: $3,858 per month)

Note: This is a full-time (40 hours per week), probationary, exempt position

Organizational Description:

The Office of Financial Aid and Scholarships support the University by administering and/or coordinating all student financial aid programs at California State University, Fresno. The office is responsible for administering federal, state, institutional and scholarship aid in excess for $220,000,000 annually to approximately 80% of the student population at California State University, Fresno.


Under general supervision, perform moderately complex professional financial aid work that typically requires the application of both knowledge and professional judgment in using the principles, techniques, standards, guides and professional skills characteristic of the financial aid programs. Requires planning; interviewing and counseling techniques; professional judgment to recommend solutions to problems and changes in financial aid program procedures; and acting as spokesperson within the areas of expertise. Provide professional and technical support to the Financial Aid and Scholarships Office staff. Frequent direct contact with a multi-ethnic campus population of students, faculty, staff, parents, members of the community, and affiliated student loan agencies. Maintain a thorough knowledge of the policies, procedures and regulations pertaining to financial aid programs. It also requires the use of professional judgment and the application of professional skills in a variety of situations.

Position Summary:

  • Advise and counsel students individually and in groups on routine financial aid matters where required
  • Obtain factual and interpretative information through student one-on-one sessions
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range financial aid program improvements
  • Interpret and apply financial aid program rules and regulations
  • Independently obtain, analyze and evaluate data used in the verification/review/awarding process	
    • Analysis is typically concerned with individual student needs and situations, and involves review of student background and pertinent documents to determine eligibility for various campus services and to assist students to choose appropriate courses of action
  • Analyze moderately complex situations accurately and adopt effective courses of action, including interactions of an argumentative or sensitive nature
  • Coordinate assigned federal, state, or institutional aid program(s)
  • Keep accurate records and files
  • Greet visitors to the office in a professional and friendly manner; disseminate accurate information in response to general and technical financial aid inquiries
  • Maintain effective working relationships with a wide range of students, staff, faculty, the general public and immediate supervisor
  • Carry-out a variety of professional assignments, including participation on various University committees and activities
  • Perform other duties as assigned

Knowledge, Skills & Abilities:

  • Working knowledge of the practices, procedures and activities of financial aid programs
  • General knowledge of the methods and problems of organizational and program management
  • General knowledge of research and interview techniques
  • General knowledge of the principles, practices and trends of the student services as well as the program areas assigned
  • General knowledge of individual counseling techniques

Ability to:

  • Interpret and apply financial aid rules and regulations
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
  • Obtain factual and interpretative information through interviews
  • Reason logically
  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on this data
  • Advise students individually and in groups on routine matters where required
  • Recognize multicultural, multisexed and multi-aged value systems and work accordingly
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
  • Rapidly acquire a general knowledge of the overall operation, functions and programs of the university

Education and Experience:

  • Equivalent to graduation from a four-year college or university in a related field of study 	
    • Professional experience within financial aid or enrollment management may be substituted for the required education on a year-for-year basis
  • Two years of professional experience in a student services program or related field	
    • A master's degree in a job-related field may be substituted for one year of professional experience

Preferred Skills:

  • Thorough knowledge federal, state and institutional financial aid regulations, policies and procedures
  • Knowledge of and ability to work with PeopleSoft operating system
  • Knowledge of NCAA Division I athletic aid
  • 5 years of experience in financial aid
  • High level of independent problem solving, active decision making, and judgement

Filing Deadline:

Applications received by May 1, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

A background check (including a criminal records check) must be satisfactorily completed (as determined by the CSU) before any candidate can be offered a position with the CSU. Failure to satisfactorily complete or pass the background check may be the basis for rescinding an offer of employment and/or affect the continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:

The California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, the California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 23,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within easy driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, Lake Tahoe, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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