Registration Assistants – Business Services

Location
Salem, Oregon
Posted
Apr 17, 2017
Institution Type
Community College

Chemeketa Community College welcomes applications for two full-time Registration Assistants – Business Services

 

Position Summary:

Chemeketa Community College is seeking a qualified candidate for a Registration Assistant position working in Business Services. A successful candidate will be detail oriented and have the ability to provide outstanding customer service in a fast-paced and diverse team-environment.  Problem solving abilities, good communication, a positive attitude, and a strong work ethic are characteristics which are highly valued our office.

These positions serve as front line, specializing in processing student transactions; processes registrations; add/drops; receives and processes payment; balances, deposits, and refunds, disburses college monies and checks; distributes and intakes forms. Provides assistance to students, staff, and the public for services related to general college and department information and refers to resource person as appropriate.

ESSENTIAL FUNCTIONS: 

-Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds.
-Actively participates in the retention and recruitment of students.
-Embraces appropriate technology tools to accomplish job functions; understands and utilizes available technology as communication and data gathering tools.
-Registers and enrolls students using administrative software system (Banner); processes add/drops; builds and updates student records; uses Axiom software to process student applications for specific Academic programs; reviews, approves and processes Administrative Add/Drop requests; assists in reviewing and approving Petitions for Exception to College Policy; processes enrollment verifications, and distributes and intakes forms as needed.
-Provides college-wide customer service to students, staff, and/or outside individuals for the Enrollment Center.
-Receives monies and processes accounting transactions using Banner and Nelnet (QuikPay) software; maintains, and balances cash till; prepares deposits; may process refunds according to college policy, procedures and guidelines.
-Researches problems with student or accounting records in Banner, QuikPay, Axiom, and any other software that our department utilizes, and makes correcting entries to student accounts/records as appropriate to ensure accuracy; may prepare summary reports.
-Provides customer service related to general college and specific departmental information in person, by phone, and via e-communications to students, staff, and/or outside individuals. Advises students and staff of college policy and federal regulations related to academic records, making necessary referrals; researches and problem solves student account issues; keeps current on departmental and college-wide policies and procedures.
-Posts miscellaneous charges and applies agency contract and exemption resources to student accounts making necessary referrals; receives, researches and applies agency payments to agency accounts; receives miscellaneous departmental deposits and processes as appropriate; prepares deposits; disburses checks to students.
-Determines, verifies, and tracks student tuition and financial aid refund amounts against system-generated reports including financial aid disbursements; add/drops, canceled classes, and no show drops.
-Provides tracking and follow up on SSN/ITIN solicitation documents sent periodically including responding to student inquiries and concerns. Uses spreadsheets and other means to ensure a comprehensive record is maintained by the college of solicitation dates and student responses. Updates Banner and other third party databases when SSN/ITIN is received.  
-Provides tracking and follow up on annual IRS Tuition Statements (1098T's) including responding to student inquiries and concerns.  Responsible for tracking and responding to messages left on the college's Hope Line with regards to the 1098T's.  Researches student accounts to clarify amounts reported on statements.  Seeks assistance as needed in resolving issues with data. Alerts System Analyst and/or Director when complex issues arise that may need further intervention.
-Performs a variety of clerical work in maintaining accurate and detailed records and documents related to student records both physical and electronic.
-May assist in the ongoing archival needs of the department including boxing, labeling, and transporting items to the departmental archives location as well as organizing location to maximize space and access needs.
-Trains part-time hourly, student employees, and other staff and remains an ongoing resource.
-Performs all other job related duties as assigned.

OTHER FUNCTIONS:

May assist with special projects or other related duties as assigned.
May use LEAN principles and methodologies.
May assist part-time hourly and/or student employees in transaction processing.
May input petty cash receipts and tuition refunds.
May assist in processing periodic student billings.

Closing Date: Friday, April 21, 2017

Why Chemeketa?

You would be challenged to find a college that matters more to its community than Chemeketa means to the residents of Oregon’s Mid-Willamette Valley. If you can affirm our vision to transform lives and communities through exceptional learning experiences, then Chemeketa will be a rewarding workplace to fulfill your potential and contribute your expertise.

The Community We Serve

Chemeketa Community College is the third largest post-secondary institution in Oregon, with approximately 50,000 students enrolled from a diversity of backgrounds. Chemeketa has seven locations, Salem campus, Yamhill Valley campus, Brooks Regional Training facility, Woodburn center, Polk center, Center for Business & Industry and Viticulture at Eola. Chemeketa's district encompasses nearly 2,700 square miles of the Mid-Willamette Valley and includes all of Marion, Polk, and most of Yamhill counties with a small portion of Linn county. About 465,000 citizens live in the district, with Salem, the capitol city of the state of Oregon, comprising the largest single concentration of citizens. Full-time enrollment increased by 35% in the last five years.

Mission
Chemeketa provides opportunities for students to explore, learn, and succeed through quality educational experiences and workforce training.

Diversity
We are a college community enriched by the diversity of our students, staff, and community members. Each individual and group has the potential to contribute in our learning environment. Each has dignity. To diminish the dignity of one is to diminish the dignity of us all.

What We Have to Offer

The college also provides an excellent benefits package, which includes medical, dental, and vision coverage (subject to employee and college collective bargaining agreements).  Other benefits also include generous vacation/holidays as well as: life, and disability insurance and membership in the Public Employee Retirement System (PERS) or Oregon Public Services Retirement Plan (OPSRP).

Salary

$2,433.00 - $3,501.00 Monthly

Requirements

High School Diploma/General Equivalency Diploma (GED)

-AND-
Six months of full-time equivalent -OR- One year of part time work experience in customer service environment with some cash handling

Application Process

To be considered for this position, a complete online application is required. For complete information on this and other job opportunities, please visit our web site at http://hr.chemeketa.edu.  

We are an EO/AA/ADA institution