Technical Account Manager
We are seeking a Technical Account Manager to join our team! You will work with executives throughout Southern Ca on technology planning and offer solutions to drive technology efficiency.
This position is part of the client services department, but works closely with all other departments to ensure a successful client experience. The primary objective of this position is to develop business relationships with Accent's managed services clients. The objective is to assist in guiding our customer's technology strategy and vision by becoming a trusted technical adviser. The will maintain a consistent on-site schedule to provide the following services:
• Regular onsite Information Technology reviews with their client base
• Consistent participation in client strategy meetings and huddles
• Develop an understanding of Accent client base to help develop technology vision
• Consistent communication and planning with client base
• Develop and maintain technology budgets
• Identify business risks and develop solution strategies with Network Administrators & Architects
This role is responsible for ensuring client satisfaction in all areas, including strategic planning, long term strategy, support process and proactive service delivery.
- Review technology systems and procedures to align clients with best practices
- Plan with business executives to prepare for upcoming events that invlove IT
- Interface with customer Point of Contacts to help ensure customer satisfaction
- Set follow-up appointments to keep customers aware of industry trends and opportunities
- Previous experience in technology consulting, customer service, or other related fields
- Familiarity with CRM platforms, PowerPoint, Excel, Word, & Visio
- Ability to build trust with clients and maintain a positive relationship
- Strong negotiation skills
- Deadline and detail-oriented
Accent Computer Solutions, Inc is a premier provider of Information Technology Support & Services; Voted one of the Top Places to work in 2015! Headquarters are located in Rancho Cucamonga, CA and clients are supported worldwide.Visit www.accentonit.com for more information.
Rancho Cucamonga, CA
Sun, 16 Apr 2017 09:34:35 PDT