Technical Support Specialist
WeText.co is looking for an energetic, passionate, and ambitious individual to become part of our growing company. We are a technology company with a focus on SMS/MMS marketing. The desired candidate is willing to learn from those who are more experienced. We offer an opportunity to become part of our growing family. This position is entry level with potential to move forward much faster than a typical corporate environment.
The candidate will be able to get his/her hands dirty with technical support, testing, programming, server/device set-ups, systems management, and a variety of very technical tasks. This is a position for a candidate who loves being in the technology field for the love/passion of technology.
BS in Computer Science is preferred.
Technical Support Specialist Job Duties:
Monitor support desk tickets, answer client questions in a concise and time efficient manner in compliance with company prioritization protocol.
Bringing new hardware online and installing system components.
Speak and coordinate with outsourced resources and vendors to meet project objectives.
Confirms program objectives and specifications by testing enhancements to product UI; comparing product enhancements with established standards; making modifications.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Required Technical Skills:
Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Software Performance Tuning, Network Performance Tuning
5. Linux Servers
6. Windows Server 2008 R2
9. Laptops/Mobile Devices/Tablets
WeText.co is a technology company focusing on SMS/MMS marketing with clients ranging from the United Nations, BASF, L'Oreal, and Tournament of Roses. Our proprietary software delivers messages to all 7 continents around the globe.
You can read more about us at http://www.wetext.co and http://www.goprivi.com
Sun, 16 Apr 2017 10:00:12 PDT