Customer Success Specialist

Cambridge, MA
Apr 17, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

ThriveHive just got announced as a Techstars Boston 2015 company and we're looking to hire some amazing people to help fuel our growth.

We're looking for a great communicator with a passion for small business marketing and an understanding of html. You will be tasked with responding to customer inquiries regarding technical issues and basic marketing concerns by phone and email. You must be friendly, courteous, and professional. You will be interacting with lots of great people from around the country who own a range of interesting and different small businesses. Your answers help keep them in business and put food on their tables.

You will also be responsible for customer training. ThriveHive offers a range of tools and reports for small business owners and you will help our new customers get on board by conducting one-on-one and group training sessions using remote conferencing tools. This will require you to be thoroughly knowledgeable about ThriveHive's marketing tools, about general marketing concepts, and be able to deliver customized training depending on the needs of each business.

Your third area of responsibility is instrumentation. ThriveHive's power comes from its ability to measure our customers' marketing. In order to do so, we must put mechanisms in place to actually capture the marketing data. We'll teach you how to do the instrumentation, but you must be interested in learning about html and website management if you aren't already familiar. Previous experience would be a huge help (including personal web projects).

Working at a startup means we have lots of fun and work hard. Along with your major responsibilities, we may find other areas for you to grow into such as developing our help content, working with our website and marketing, and other areas that make sense depending on your strengths.

Company Description
ThriveHive is marketing platform that empowers small business owners to grow their businesses through better marketing. The platform includes all of the essential online marketing tools and guidance necessary to get small business owners online and to succeed with marketing. ThriveHive is guided marketing for small business. We are a TechStars '15 company, growing rapidly looking to add smart, motivated rock stars to our team.

Cambridge, MA


Sun, 16 Apr 2017 05:56:22 PDT