IT Project Coordinator

Strategic Staffing Solutions (S3)
St. Louis, MO
Apr 17, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

General Summary

Performs work request/project scope and requirements intake. Coordinate estimates from technical leads. Schedule and track work with technical resources. Handle escalations and communications when necessary. Maintain accurate work assignment records, process dates, and project data. Prepare metrics. Prepare data for chargeback processing. Follow established processes and make recommendations for process improvements. Manage routine, smaller projects. Desired knowledge of PMI principles and ITIL knowledge/certification. Knowledge of multiple technology domains including any of: networks, telephony, servers, storage, middleware, security, messaging, databases, and applications. (Usually requires 2 to 3 years experience.)

Responsible for intake of project infrastructure work requests and projects including: interviewing the customer for requirements, scheduling and coordinating work, assembling estimates, tracking the work, initiating escalations when schedules slip, communications with all stakeholders throughout the lifecycle of the request. Ideal candidates will have technical infrastructure experience, application development process knowledge, excellent communication skills, very strong attention to detail and keeping data current, strong interest in process methodology and basic project management experience.

Main Job Tasks and Responsibilities:
• Clarify work request/project scope and requirements
• Obtain estimate information from technical resources and approval from leads as applicable
• Track the work, handle escalations and communications when necessary
• Keep accurate work assignment records, process dates and project data for through-put tracking
• Prepare data for monthly charge back processing and monthly metrics
• Ability to follow established process and make recommendations for process improvements under change control procedures
• Manage routine projects as assigned

Qualifications/General Skills Required:
• Experience preparing project charters and high level plans
• Experience working with customers and technical contributors
• Experience organizing and updating project records, scheduling resources
• Experience with project communications, escalations and change control
• Experience with basic project accounting

Specific Skills Desired:
• Project Coordinator experience; managing a work queue of concurrent work requests
• Ability to interview customers for needed information to fulfill requests
• Knowledge/awareness of infrastructure components such as 'OS and below' technologies including: Windows Server, VMware (or other comparable virtualization technologies), Linux, AIX, SAN Storage, Databases (Oracle/SQL Server), WAN/LAN, SharePoint and Telephony.
• Knowledge of Project Management principles (PMI)
• Experience in IT infrastructure process and ITIL

Key competencies
• Critical thinking and problem solving skills
• Planning and organizing
• Attention to detail
• Communication skills (verbal and written) and interpersonal skills
• Influencing and team work
• Negotiation and conflict management
• Adaptability
• Stress tolerance

Company Description
Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions company with 25 years experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full service IT firm, with 24 major market locations in the U.S!Strategic Staffing Solutions (S3) is the 6th largest Diversity Staffing Firm in the US and a global provider of Business and IT Services, including Staff Augmentation, Managed Staffing Programs, and Solutions, with 21 consecutive years of growth. We have industry expertise in Healthcare, Insurance, Financial Services, Energy/Utility and Retail Distribution. S3 has a domestic and international presence in 31 locations across the US and Europe (including the UK, Lithuania, and the Czech Republic). Our highly trained and experienced staff is committed to not only helping you find a job but making sure that the job is the right fit for you!

St. Louis, MO


Sun, 16 Apr 2017 06:38:01 PDT