Client Support Technician

Abacus Group LLC
Dallas, TX
Apr 16, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Client Support Technician

The Client Support Team is the first line of communication for users with technical issues. This position requires the management of incoming calls and tickets as well as additional daily support tasks. Experience working directly with end users on a daily basis is required.

Responsibilities (including, but not limited to the following):
  • Provide high level client support and technical issue resolution via E-Mail, phone.
  • Configuration of client equipment to connect to network and/or domain.
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
  • Fundamental knowledge of client/server technologies, Active Directory and Operating system technologies to identify and correct issues in client computer systems.
  • Must have the availability to work outside of your scheduled hours should the need arise.

  • Ability to promptly answer support related email, phone calls and other electronic communications.
  • Ability to assess and prioritize work in a fast paced environment.
  • Ability to function at a high level under pressure or with short deadlines.
  • Self-motivated, detail-oriented and organized.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Strong technical skills in the following areas:
    • RSA version 7+
    • Microsoft Exchange Administration 2007/2010/2013
    • Citrix XenApp 5.0/6.5
    • VMware vSphere 5.0/5.5
    • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
    • ActiveSync, BES and other mobile device technologies
    • Publish/Manage Citrix applications
    • Lite Server administration
    • Install, configure & manage print queues
    • Troubleshoot DNS, DHCP and TCP/IP issues

  • High School diploma or equivalent required
  • Some college or degree a plus
  • Technical licenses or training a plus
  • 3+ years of experience in a related field required
  • Great attitude, team player always willing to pitch in and take on new tasks
  • Proactive/flexible nature

Company Description
Abacus Group is a fast-growing technology company focused on developing and delivering cloud-based IT services to hedge funds. Since our inception in 2008, we have doubled both our client base and staff each year to become the largest IT services provider in this market. We are always on the lookout for driven, energetic, independent and motivated individuals who are comfortable working in a growing company.

Dallas, TX


Sat, 15 Apr 2017 13:53:41 PDT