Support Technician - Baltimore City Public Schools

Daly Computers
Baltimore, MD
Apr 16, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Baltimore City Support Technician - 0165

Location: Baltimore, MD

Schedule: Full Time

Shift Work: Yes

Work Hours: 7:00 AM - 4:00 PM (flexibility) with availability for overtime

Job Description

Candidates will provide computer repair and technical support onsite at a Baltimore City, school. Support will include all desk-side hardware configuration & repair and software support issues reported by customers, ordering parts, replacing components, and reimaging of equipment.

  • A+ certification required; Lenovo certifications preferable, with aptitude to obtain additional vendor certifications
  • Demonstrated experience with servicing desktop/laptop/tablet/printer hardware
  • Able to support Windows 10
  • Able to manage a ticket queue, provide updates, and close tickets in a timely manner
  • Ability to receive and return parts in a timely manner, possibly from your location
  • Meticulous usage and maintenance of Daly's service management system as well as compliance with all Daly and customer processes and procedures
  • Accurate and on time submittal of timesheets and expense reports
  • Other duties as assigned
  • Applicants must pass a Criminal Background check, Drug Test, and have a reasonably clear driving record.

Company Description
Daly Computers has been a trusted IT service provider to government and education customers for over 30 years. Our mission is to combine innovative technologies and services into solutions to help our customers succeed in their mission. Each solution is customized to our customers unique specification and environment for optimal benefit, matching industry-leading technology with a sound deployment and execution strategy.

Daly is experiencing tremendous growth and offers exciting career opportunities for IT professionals. We provide an excellent opportunity for training and growth.

Baltimore, MD


Sat, 15 Apr 2017 12:17:16 PDT