Supervisor, Advising (Area of Study)

Austin, TX
Apr 15, 2017
Institution Type
Community College

General Statement of Job

To supervise the staff and operations of the advising office on a campus within Austin Community College (ACC) and to facilitate the guided pathways model.

Position Information
Location Cypress Creek Hours 40 hours per week as assigned; generally M-F, 8:00 a.m. to 5:00 p.m. with occassional evenings/weekends rotation as required. Salary Supervisor 3/120 ($38,159.00 - $54,513.00) FLSA Status Exempt Reports To Dean or Assistant Dean, Student Services Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  • Coordinates and supervises the operations and staff of the advising office and related off-site advising activities including supervising office personnel and monitoring caseload interventions to ensure that employees are maintaining their work schedule, completing assignments and tasks, effectively advising students, and providing exemplary customer service.
  • Promotes and leads the development and implementation of advising policies and procedures for assigned staff and interprets application of those policies and procedures assuring consistency in implementation; develops, maintains, and disseminates advising materials and manuals.
  • Collaborates with faculty to focus on the development and enhancement of AOS information sessions and advising processes; collaborates with related faculty coordinators to prepare updates and reports on attendance/participation of students at pathway program events; and collaborates with regional retention and intervention managers to review success metrics and identify action items to improve successful implementation of strategies and objectives.
  • Serves as a liaison among advisors, counselors, faculty, and administrators to ensure ongoing implementation and assessment of guided pathways advising including but not limited to investigating common transfer paths, supporting internships and employment possibilities, interfacing with department chairs, kick-off events, engaging student life activities, career/transfer events, and the development/implmentation/assessment of the student early alert system.
  • Provides training and updates to staff members regarding advising policies and procedures and professional development opportunities for guided pathways, cultural competencies, and other related areas; maintains ongoing contact with assigned advisors in each Area of Study (AOS) to ensure dissemination of current academic program maps and other related information is current..
  • Assures data integrity, analyzes data, and produces reports for related advising systems as needed.
  • Performs academic advising as needed.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • College admissions procedures, programs, and courses.
    • Multicultural education programs and systems.
    • Student database systems.
    • Supervisory principles, practices, and methods.
    • Principles associated with student success for an institution of higher learning.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Effectively using interpersonal and communications skills including working with a diverse student body and local community.
    • Effectively using organizational and planning skills.
    • Effectively supervising, leading, and delegating tasks and authority.
    • Working collaboratively.
    • Maintaining confidentiality of work related information and materials.
    • Establishing and maintaining effective working relationships.
    • Maintaining an established work schedule but with the flexibility to work evenings and/or weekends.
    • Providing strong, demonstrated leadership and mentoring skills to promote quality customer service among employees supervised.

    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.

    Required Work Experience

    • Two years related work experience including one year supervisory experience.
    • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

    Preferred Work Experience

    • Experience advising adults in a higher educational setting.

    Required Education

    • Bachelor's degree.

    Preferred Education

    • Master's degree in education or related field.

    Physical Requirements

    • Work is performed in a standard office or similar environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.

    Other Preferred Qualifications

    • Spanish-English bilingual skills.
    • Experience with student database systems such as CRM (Constitutent Relationship Management) Recruit (a contact mangement system) or Colleague (Ellucian product/Datatel)


    • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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