Director of Case Management

Riverside, CA
Apr 15, 2017
Institution Type
Four-Year Institution

Full/Part Time
Full Time

8AM - 5PM

Commensurate with Experience

Position Information
Under the general direction of the Senior Director for Student Health, Counseling and Case Management, the Director of Case Management coordinates services and campus response to UC Riverside students experiencing varying degrees of psychological, emotional, and psychiatric distress. The Director is a student affairs professional with student mental health expertise serving in a nonclinical administrative role. The Director is responsible for ensuring the coherent and effective integration and deployment of the campus' Critical Student Incident Team (CSIT) and student threat assessment response. The Director advises Residential Life Crisis management operations and ensures active collaboration between Residential Life and Case Management professionals in addressing the needs of students of concern. The Director also serves as a Respondent Services Coordinator (RSC) providing comprehensive services and assistance to respondents (undergraduate, graduate, and professional students) alleged to have engaged in sexual misconduct (sexual assault, sexual violence, dating/domestic violence, stalking or sexual harassment).
Please note: UCR is implementing a new job classification system, Career Tracks, with effective dates of September 27, 2015 for non-exempt employees and October 1, 2015 for exempt employees. The payroll title for the position for which you have applied may change at the time of hire or on September 27, 2015 and October 1, 2015, respectively. This change will not impact job duties, responsibilities or a salary that has been offered. Please visit: for further information.

Minimum Requirements
Master's degree in related area and/or equivalent experience/training.

Licensed by the Board of Behavioral Sciences as a Marriage and Family Therapist (LMFT), or LCSW, or Licensed Professional Clinical Counselor (LPCC), PH. D or Psy.D.

Strong decision-making and organizational leadership skills. Skills associated with program management and evaluation. Proven ability to effectively manage, lead and motivate employees. Strong conflict resolution skills. Ability to establish priorities, goals and objectives for center.

Advanced knowledge and applied background in behavioral health counseling methods and techniques, crisis intervention, treatment planning and case management. Demonstrated knowledge of student mental health issues to effectively work with students who have psychological disorders and to respond to crisis and high-risk situations related to students. Broad knowledge of physical and mental health care and services, crisis management/prevention, educational outreach to students, staff, faculty and parents.

Knowledge of general needs of college students, developmental stages, and risk factors for college student population. Knowledge and experience working with a diverse, including traditional/non-traditional college aged-students and socioeconomic statuses, multicultural and gender diverse student population and how these aspects of students' life experiences and identities may be relevant to crisis situations.

Effective interpersonal skills to create and maintain a climate for effective communication and collaborative decision making. Strong verbal and written communication skills. Demonstrated active listening and counseling skills.

Thorough knowledge of business software, specialized applications and systems used in behavioral health centers/clinics.

Skills associated with program management and evaluation. Strong case management, problem identification, strategic thinking skills and reasoning skills. Critical thinking and applied problem-solving skills to address complex, sensitive, and multifaceted situations autonomously. Experience developing innovative ideas to solve problems.

Demonstrated ability to create training curriculum for working with distressed students.

Knowledge of fiscal/budget processes. Ability to manage HR and fiscal resources effectively.

Knowledge of applicable federal, state and local laws, rules and regulations. Ability to apply policy knowledge to suggest improvements to potential regulatory issues. Demonstrated knowledge of FERPA and other laws and policies crucial to this work. Must be able to maintain confidentiality and privacy within the bounds of Family Educational Rights and Privacy Act (FERPA).

Preferred Qualifications
Knowledge of university and community resources to assist students in meeting mental/physical health, financial, academic and other basic needs.

Knowledge of behavioral intervention teams/crisis management teams.

Prior training or completion certificates in the areas of: Behavioral Intervention Teams, Campus Threat/Risk Assessment, Student Conduct and/or Title IX.

Knowledge and experience using Advocate database system or other electronic case management system.

Experience negotiating and exchanging ideas, information, and opinions with others to formulate action plans and arrive jointly at decisions, conclusions, and solutions.

Knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 55th among top public universities (US News and World Report 2013-2014).

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview


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