Helpdesk Support Engineer

Freedom Financial Network
Tempe, AZ
Apr 14, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Freedom Financial Network is seeking a dynamic, experienced Helpdesk professional to provide initial, direct support to all departments/individuals contacting our IT service organization.

  • Clearly communicate technical solutions in a user-friendly, professional manner with excellent customer service skills.
  • Support duties will include Tier I/II support across all technology areas (Systems, CRM, Network, Phone),
  • Equipment asset management, set-up and configuration of new hire computers, phones, assisting with systems changes as it relates to new hires and/or employee terminations,
  • Maintaining the technical integrity of all conference rooms, training rooms, and AV equipment.
  • Non-technical, manual assistance will be required periodically (receiving shipped equipment orders and transporting to storage facilities, modifying office furniture configurations, etc).

Position Requirements:
  • Minimum of 2 years technical/IT related experience
  • Intermediate PC software and hardware troubleshooting skills
  • Strong skills in Microsoft product line including: Windows 7, Windows 8, Outlook, Word, Excel and PowerPoint
  • Must have strong Customer Service skills
  • Must have strong verbal and written communication skills capable of working with all levels of staff
  • Time Management and Organization skills for effective multitasking to meet deadlines.
  • Highly motivated self-starter
  • Effective note-taking and documentation skills for knowledgebase entries.
  • Able to work in a team environment, take direction from leadership, and work
  • Personal integrity
  • Willing to work a rotating, on-call schedule.

Freedom Financial Network


Company Description
Launched in 2002 by two Stanford classmates with a vision to build a corporate culture that balances the heart and the dollar sign, Freedom has grown to over 1400 employees spanning our 4 companies. Our mission is to provide consumers with the best solutions for their debt, mortgage, and lending needs.

Tempe, AZ


Thu, 13 Apr 2017 09:19:00 PDT