6308 Collections Representative II, Student Account Services
San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.
Initial review of applications will begin on April 25, 2017. To receive full consideration, apply by April 24, 2017. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.
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This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
This position is part of a team of similarly classed employees. There are two core functions to these positions.
The first is to perform due diligence to collect outstanding debts owed to the University as required by University policy and federal guidelines and to communicate effectively with students and former students to assist them with managing their loans or outstanding debt owed to the University. This includes informing students about the rights and responsibilities contained within the promissory note, such as cancellation and deferment benefits, exit interview requirements, and loan repayment options. Part of assisting students with the student account entails reviewing the account for accuracy and maintaining complete and accurate annotations of interactions with the student and third parties.
The second is to assist students, parents, other customers, and other university staff with student account inquiries and resolve problems with student account and related issues, primarily, but not limited to accounts that are past due and have entered the internal collections cycle. This interaction may occur via telephone, in person, or by email and may involve questions related to payments, refunds, financial aid, billing or any other issue related to a student account. This involves supervision/hiring/training of student assistants and working with other departments when issues or questions arise.
Staff in this position may be expected to create and/or provide informational materials or sessions for students, parents, staff or others. This position must be able to understand university, state and federal rules and regulations to include, but not limited to due diligence regulations, bankruptcy laws, Federal Debt Collections and Practices Act and be able to communicate them to Students, Parents and other staff members.
For more information regarding Student Account Services, please click here.
Compensation and Benefits
Starting salary upon appointment not expected to exceed $3,967 per month. CSU Classification Salary Range: $3,091 - $5,018 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
Equivalent to three years of increasingly responsible financial record-keep experience, including two years in collections, lending or a related area, or a combination of education and experience which provides the required knowledge and abilities.
Preferred Qualifications and Specialized Skills
- Must have customer service experience.
- Bachelor’s degree in Accounting, Finance, or other applicable field of study.
- Experience in a university student account or cashiering environment.
- Experience using enterprise computer system.
- Ability to communicate English in a clear, concise manner, both orally and in writing
- Ability to work accurately under pressure of deadlines.
- Ability to communicate with students, parents, faculty, staff and vendors.
- Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
- Ability to work closely and cooperatively with various campus departments.
- Ability to work independently and carry out the day-to-day work without direct supervision.
- Ability to work accurately under pressure of deadlines.
- Ability to work with proficiency and expertise in working conditions that are subject to constant interruptions.
- Ability to review data for accuracy and completeness, and make any necessary corrections.
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.
Applicants with disabilities requiring assistance may call (619) 594-7099.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.