Help Desk Representative

Mission Mortgage of Texas, Inc.
Austin, TX
Apr 14, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Help Desk Support Representative


The Help Desk Support Representative is responsible answering the phone and responding to troubleshooting with other departments. In this role you will be responsible for providing assistance to end users, following them through to resolution and following up with senior staff.

Responsibilities include:
  • Provide assistance to end users for Microsoft Office 2007 products
  • Respond to emails and troubleshooting printing problems
  • Provide assistance to common PDF issues
  • Resolve, escalate and track tickets through to resolution
  • Interaction with other departments
  • Map and create network drives
  • Maintain and update company website
  • eNewsetter creation and distribution
  • Web lead and client surveys
  • Assist with marketing collateral in support of sales

  • Strong customer service skills
  • Highly proficient with MS Office Word and Excel
  • Ability to work on your own
  • Ability to learn quickly
  • Good organizational skills and ability to prioritize assignments under tight deadlines
  • Good interpersonal skills
  • Strong written and verbal skills

Company Description
Mission Mortgage of Texas, Inc. is a full-service mortgage banker. We provide residential lending solutions throughout Texas from our offices in Austin and Houston. At Mission Mortgage we have built a culture of service where we understand the importance of trust and the value of fostering long-term relationships.

Austin, TX


Thu, 13 Apr 2017 08:22:25 PDT