Student Financial Associate
Job ID: 41527
Full/Part Time: Full-Time
Apply On Or Before: 04/24/2017
Controller's Office - Student Business Services
This position is responsible for providing in-person customer service in the Student Business Services lobby, assisting with questions related to tuition assessment, student accounts, departmental issues, payment plans, refund statuses, producing payment certifications, assisting with debt management and University financial policies.
This position is responsible for responding to, monitoring, and distributing customer service emails. Runs daily reports of email usage and distributes information to management for issue tracking. Creates pre-programmed messaging for use by staff throughout the office, including rapid response options.
Assists with the review of late payment and late registration fee waivers. Makes determinations as to the approval or denial of waivers and provides Customer Service Lead with completed documentation for entry onto student accounts. Ensures that notes and markers are used as needed to justify waivers.
Represents the office at events related to the Dean of Students and New Student and Family Programs including but not limited to Orientation, Preview, Market Wednesdays, etc. Monitors and maintains the office social media accounts.
Answers phone calls and serves as backup to the Communications Room Customer Service Lead by assisting OPS students, checking and returning voicemails, and monitoring phone performance for monthly reporting.
Develop and produce resources to increase student awareness on financial literacy.
High school diploma or equivalent of two years' experience or a combination of post high school education and experience equal to two years.
Experience communicating effectively verbally and in writing.
Experience demonstrating effective customer service skills.
Experience interpreting and applying related federal, state, and local laws, ordinances, rules and regulations.
Experience utilizing problem solving skills.
Experience with applicable computer application and basic computer functions.
This is an USPS (University Support Personnel System) position.
Criminal Background Check
This position requires successful completion of a criminal history background check.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034. IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf