Case Manager, Student Outreach and Support

USA, Denver, Colorado
Apr 14, 2017
University of
Faculty Jobs
Institution Type
Four-Year Institution

Position Summary

The Case Manager position addresses the needs of students who have problems in areas related to academics, mental and physical health, economic concerns, discipline issues, family relationships and difficulties with social adjustments through a variety of interventions, referrals and follow up services. Responsibilities include information gathering, needs assessment, risk assessment, crisis intervention and case management. The position also involves collaboration and consultation with faculty, staff, health care providers, parents, and colleagues within the University. The Case Manager will provide case management as needed for students of concern including outreach, advocacy, assistance in accessing resources and navigating the university system. The Case Manager is expected to engage in critical thinking through case conceptualization by applying, analyzing, synthesizing and evaluating information pertaining to students of concern. The Case Manager will also conduct on going risk assessments regarding students of concern, serve as primary point of contact for faculty and staff to express concerns regarding students who may be engaging in disruptive behaviors or exhibiting symptoms associated with distress or crisis. The Case Manager may also formulate action plans in order to minimize and/ or resolve problems, maintain a system for following up with students who have been referred to campus or community resources, provide follow-up services to ensure compliance with recommendations, communicate with staff, parents, families or designated emergency contacts regarding emergencies, including hospitalizations and suicide attempts, to help facilitate a successful return to campus when issues are appropriately resolved, consult regularly with the various departments on campus regarding services, access and care, maintain concise and accurate electronic case management records and participate in committees and projects as assigned. This is a full-time (1.0 FTE), 12-month position. Reports to the Assistant Director of Student Outreach & Support.

Essential Functions

  • The Case Manager will provide case management as needed for students of concern including outreach, advocacy, assistance in accessing resources and navigating the university system.

Knowledge, Skills, and Abilities

  • Excellent communication and interpersonal skills with the ability to present effectively to a variety of audiences, including faculty, administrators, students and student affairs staff.
  • Strong organizational, planning, and program development skills.
  • Ability to collaborate with departments across the university.
  • Strong problem-solving skills and demonstrated track record of effectively working with students in crisis.
  • Ability to work effectively with parents and families.

Required Qualifications

  • Bachelors degree in Counseling, Psychology, Social Work, student development, higher education, or related fields.
  • Experience with case management.
  • Demonstrated commitment to diversity, equity, and inclusion in a college campus setting.
  • Experience working with individuals with emotional and mental health conditions.
  • Experience working with college age students.

Preferred Qualifications

  • Masters degree, or coursework completed towards a Masters degree in Counseling, Psychology, Social Work, Higher Education, Student Development or related field.
  • Experience with and knowledge about, and skills in, developmental, psychological and medical issues in the college student population.
  • Experience with proactive and preventative education and programming.
  • Experience with crisis case management.
  • Experience with the Microsoft Office environment and the ability to communicate effectively through email is essential.

Work Schedule

University is open M-F , 8:00am-4:30pm with some weekends, evenings and holidays

Application Deadline

For best consideration, please submit application materials by Friday, April 28th, 2017.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please click New Resume/CV at the bottom of the page to begin application. If you have questions regarding this position please contact:

Please include the following documents with your application:

  1. Resume
  2. Cover Letter (Cover letters must demonstrate the applicant's commitment to diversity, inclusions and equity, as well as how they will apply these values in this position).

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LBGT community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check.

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