IS Technical Support Specialist II

Lexington, KY
Apr 14, 2017
Institution Type
Four-Year Institution

This position acts as primary IT Service Desk support for IT Services as listed in the IT service Catalog. Responsibilities include primary contact for customers to report incidents or make service requests.

Job Title
IS Technical Support Specialist II

Requisition Number

Working Title

Department Name
3L700:IT Customer Operations Group

Work Location
111 McVey Hall, Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

1 yr

Required License/ Registration/Certification


Physical Requirements

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25lbs; occasionally standing or walking with objects up to 10lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings.


Primarily days (i.e. Monday - Friday, 8am-5pm).


MS Windows; MS Office 7 and higher; Mac OS 10; excellent communication and customer service skills.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Business, CIS, or CS degree and Driver's License is preferred.
Certifications obtained after hire.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please choose the answer that best describes your years of paid, full-time work experience in customer service and/or call center support.
    • none
    • more than 0, up through 1 year
    • more than 1 year, up through 3 years
    • more than 3 years, up through 5 years
    • more than 5 years
  2. * What makes up a great customer service experience?

    (Open Ended Question)

  3. * Describe how you would work with an unhappy or dissatisfied customer.

    (Open Ended Question)

  4. * How many years of experience do you have working with networking and communication devices?
    • None
    • 0 up to 2 years
    • 2 years up to 4 years
    • 4 years up to 6 years
    • More than 6 years
  5. * Which best represents your experience preparing training materials and providing training?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  6. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
  1. Resume
Optional Documents


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