Access Services Manager

Colorado, Denver, USA
Apr 13, 2017
University of
Institution Type
Four-Year Institution

Position Summary

Reporting to Access Services Librarian, this position is responsible for hiring/training/supervising the staff (benefited and non-benefited) and management of the daily workflow in the Access Services Department. As part of the essential duties of the job this position delegates work, assists with technology issues related to the department, and recommends policy changes; oversees customer service environment, ensuring coverage of the Service Desk, and addressing patron concerns. Responsible for fulfillment functions and patron database within the library's integrated library system (ILS). Hires, trains, supervises, and evaluates staff; budgets for hourly and work study positions; trains new Access staff in all units on On-Call responsibilities at the Service Desk. Schedules all Access Services Department staff for the Service Desk and produces training materials.

Essential Functions

  • Supervision
    • Supervise benefited and non-benefited staff.
    • Hire, train, supervise, and evaluate department members; delegate work, provide coaching for performance improvement; oversee technology issues related to that department; recommend policy changes.
    • Create a detailed report on student budget projections reflecting current hourly rates and number of hours needed quarterly.
    • Track student worker budget throughout the year.
  • Access Department Management
    • Act as a manager within the Access Services Department, overseeing and coordinating day-to-day operations with the Access Services Librarian.
    • Coordinate student hourly staffing and budgets with appropriate Access Services Unit supervisors.
    • Enforcement of established policies and procedures.
    • Coordinate with Access Services Librarian and appropriate stakeholders to recommend and implement changes to policies and procedures.
    • Participate in emergency planning and business continuity planning at both the department and library levels.
  • ILS - ALMA
    • Maintain pertinent configurations within the library's integrated library system Alma, and will have specific Alma Fulfillment functions.
  • Library Website and Libguide
    • Responsible for maintaining the Access Services Departments information on the library's website.
    • Coordinate with Access Librarian to ensure that policies are accurately reflected and maintained.
    • Work with Circulation Supervisor to maintain and update the departments Lending Desk Libguide to ensure information for staff and student workers is accurate and accessible.

Knowledge, Skills, and Abilities

  • Leadership, management and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Proficiency in the English language.
  • Ability to communicate with diplomacy and tact, both in person and on the telephone.
  • Ability to manage and troubleshoot problems that are highly varied and complex.
  • Good judgment and decision-making skills are needed to provide practical solutions to ensure accuracy in a detail-oriented environment.
  • Ability to work independently and collaboratively, effectively, and confidentially, using tact and excellent judgment.
  • Ability to provide creative approaches to new concepts and work with difficult/unpredictable situations
  • Ability to analyze and organize work and set priorities.
  • Ability to follow closely, established procedures and to perform work requiring considerable attention to detail.
  • Ability to use an automated library system and PC.
  • Ability to maintain clerical records.
  • Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.
  • Strong math skills.
  • Ability to maintain accurate and thorough monthly statistics on work performed.
  • Ability to design management tools using spreadsheets and database applications.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience.
  • 5 years of supervisory experience.
  • Demonstrated ability to oversee and direct the workflow of staff and train staff.
  • Prior customer services experience.
  • Demonstrated management experience and organizational skills.
  • Must be able to analyze and organize work and set priorities.
  • Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.

Preferred Qualifications

  • 5-8 years of supervisory experience.

Work Schedule

Long term, Monday-Friday, Noon to 8 p.m.; Short-term, Saturday (8:30 a.m.-4:30 p.m.) and flexible Tuesday-Friday.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please click New Resume/CV at the bottom of the page to begin application.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

All offers of employment are based upon satisfactory completion of a criminal history background check.

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