Software Support Analyst

Synovia Solutions
Indianapolis, IN
Apr 13, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Our Tier II software developers are responsible for initiating customer contact in an effort to resolve concerns and anticipating potential issues. Specific duties include:
  • Communicating to the customer by responding to requests for technical support, hosting on-line meetings for demonstrations and collecting customer information
  • Researching customer concerns and developing an accurate solution
  • Documenting and communicating resolution of issues
  • Collaborating with peers to review cases and discuss methods of improving solution strategies

Desired skills and experience include:
  • Strong SQL skills
  • Strong OOD/OOP using .NET
  • Strong communication skills
  • Team player
  • Bachelors' degree in a relevant field of study or equivalent job experience
  • 1-3 years of object-oriented web-based application development experience with a strong background in C#
  • Demonstrable experience designing n-tier applications using ASP.NET
  • Demonstrated strength and experience in building high quality user-interface design using Web 2.0 technologies
  • Expertise implementing or working with data-intensive processes involving complex SQL and data-access mechanisms
  • Experience with Crystal Reports, Telerik Web Controls, IIS and Windows Server OS is a plus
  • Strong customer focus, excellent communication, documentation and organizational skills
  • Ability to investigate and analyze information and draw conclusions
  • Self starter who can work productively independently and as part of a team

Synovia Solutions offers a competitive compensation and benefits package and is an Equal Opportunity Employer

Company Description
As a community-minded fleet management partner to school districts, commercial, private and municipal fleets, Synovia moves fleets, large and small toward increased efficiency and safety. From our headquarters in Indianapolis, Indiana and with the help of a growing team of Transportation Directors and Software Developers, Synovia has been empowering our clients to make the best fleet management decisions on a budget since 2002.

We work to maintain a stimulating and supportive environment for our employees, where people can learn and grow with the company. We encourage a collaborative, creative environment where each person has a significant role in the development of high-impact programs that deliver strong ROI for our clients.

Indianapolis, IN


Wed, 12 Apr 2017 13:31:03 PDT