L2 / L3 IT Support Engineer

Grove Networks
Miami, FL
Apr 13, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

L2 / L3 IT Support Engineer

About Grove Networks

Grove Networks has been in business since 2000 and in 2015 was ranked #264 Managed Service Provider world-wide and #1 MSP in Miami-Dade by MSPmentor Global 501. We were also recognized and nominated for the "Shooting Star Award" by the Coral Gables Chamber of Commerce as a company that has made an effort to hire, mentor and promote young professionals!

Our passion is helping small-businesses become more successful through our proven technology processes. We are committed to our team and want to see our employees (you) succeed. We are 100% committed to your success and stand behind our team!

We are looking for top performers in IT service roles who have developed a keen technical awareness that enables their ability to identify and resolve technical issues appropriately and in a timely manner.

People acknowledge your passion, integrity, and professionalism. You have excellent organization skills and great attention to detail. You are goal oriented, are self-driven, with a strong work ethic and work well with minimum supervision in a team. You have a sense of urgency for delivering value to customers. You thrive in a fast-paced technology service environment.

• Passion, professionalism, commitment, excellence and integrity are our core values.

• 3+ years of advanced experience. 5+ years of experience and college education is preferred.

• Working understanding of Managed Service Provider (MSP) support, technology documentation, VMware vsphere, WMware view, Windows server and desktop, WAN & LAN connectivity, routers, firewalls, Active Directory, Office Productivity Applications, and security is required.

• Advanced understanding of network documentation, ITIL, OpenDNS, Office 365, SIP VoIP, networking, security, business applications and storage (NAS and SAN) are desired.

• MCSA+, VCP, and CCNA certifications are preferred.

• Experience with ConnectWise PSA, LabTech RMM, Fortinet, HP PSG and Enterprise, Ruckus Wireless, Allworx VoIP, Datto, RapidFire, HIPPA, Storagecraft, Veeam and APC are highly regarded.

• Excellent verbal and written communication skills

• Multi-lingual (English and Spanish) preferred

Grove Networks offers:

• Competitive compensation program

• Outstanding benefits package (including medical, dental, vision, life & disability insurance)

• Profit Sharing Plan

• Employee Referral Bonus Program

• Ongoing training opportunities

Company Description
Our passion is helping businesses succeed. We deliver worry-free technology through exceptional service. We believe in: commitment to the team and customer above all, being passionate for what we do, professionalism at all times, doing the right thing and service excellence.

Miami, FL


Wed, 12 Apr 2017 19:18:02 PDT