Training Content Developer

Arlington, VA
Apr 13, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Job Description

Conduct end-user needs assessments and performance assessments, analyze results to determine learning needs and performance gaps. Consult with clients to identify new requirements and strategies. Work with the instructional design team (instructional designers, graphic artists, programmers) and project and program managers to design responsive training and/or performance support solutions and schedules. Demonstrate advanced knowledge of the ISD process and fosters design innovation. Capture and diagram workflow processes, conducts task analysis and work flow observations. Participate in visual design, prototyping, and usability testing and evaluation. Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow.

Develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions. Technical and Core Competencies include: demonstrated ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint); working knowledge of at least one development tool (e.g. Oracle User Productivity Kit); broad knowledge of the field of human-computer interaction and performance-centered design; demonstrated ability to present complex information clearly; strong oral and written communication skills; strong skills presentation, facilitation, interpersonal and client interaction skills; meticulous attention to detail; demonstrated ability to act a technical editor; proven experience as a team player. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Participate in all Software Development Life Cycle (SDLC) phases within an Agile Development environment to define, design, develop, test, implement, maintain, and sustain the Integrated Personnel and Pay System - Army (IPPS-A) training solution and make recommendations for corrections or improvements for training products. Develop training products, participate in development strategy sessions, and conduct training sessions on the use of IPPS-A to the field within a classroom or virtual environment. Conduct training classes in the field in coordination with system deployment and implementation. Serve as a Training expert in in the use of the ADDIE Instructional Design process to plan, design, develop, test, and deliver training and training products in Computer Based Training, Instructor Led Training, Virtual Training, Distance Learning (Asynchronous and Synchronous), and Electronic Performance Support System s(EPSS) formats using training development tools such as the Oracle User Productivity Kit (UPK) 12.0.

Required Skills

- Active Secret clearance. - Bachelor's Degree in Instructional Systems Design, Education, Training/Curriculum Development, or a related field; Master's Degree is preferred. - 5-8 of related experience (10 years of experience is preferred). - Possess effective interpersonal and communication skills (verbal and written). - Familiar with standard concepts, practices, and procedures within the field. - Ability to design, develop, and implement learner centered training products using development tools such as Oracle User Productivity Kit (UPK) 12.0. - 4+ years of experience with Training Enterprise Resource Planning (ERP) Systems. - 4+ years of experience providing instruction to users on automated systems. - Ability to coordinate and work effectively with subject matter experts. - Experience planning, designing, developing, testing, and implementing classroom, and distance learning training, to include instructor products (lesson plans, training aids). - Experience developing organizational training plans and training management processes and procedures, and developing and maintaining associated documentation. - Possess organizational skills and the ability to prioritize multiple tasks. - Ability to support client at sites where working conditions may vary. - Ability to travel as necessary.

Company Description
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it's the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Arlington, VA


Tue, 21 Mar 2017 14:29:42 PDT