ANALYST, IT - PROGRAM MANAGER, SOFTWARE LICENSING

Location
Durham, NC
Posted
Apr 13, 2017
Institution Type
Four-Year Institution

ANALYST, IT - PROGRAM MANAGER, SOFTWARE LICENSING
Software Acquisition and ePrint Services


Program Manager:OIT Software Licensing

POSITION SUMMARY: The program manager is responsible for managing all operations of the OIT software licensing program, including budgeting, contracts, software acquisition and distribution, customer support, web site content management, knowledgebase authoring, and light system administration. This position works with groups across the university and health system to research and identify opportunities to reduce organizational spending and provide essential services through central software purchases. Reporting to OIT's Director of Academic & Media Technologies, this position will also work closely with OIT Finance, Security, and Procurement to establish best practices and processes for review of large software (including SaaS) agreements.

DUTIES & WORK PERFORMED:
  • Assess campus software needs regularly, identifying new candidates for central licensing, negotiating terms and pricing, and obtaining broad support from schools and departments through Duke's software licensing committee.
  • Provide software management and distribution services to departments purchasing and supporting tools that are not centrally funded.
  • Acquire software installers and license information from vendors and distribute it internally via https://software.duke.edu. Author and maintain all content on website.
  • Act as subject- matter expert for software licensing at Duke; author and maintain library of public-facing documentation to provide clarification on complicated software licensing and support issues.
  • Provide support for software licensing. When necessary, this will also involve working with OIT and other support groups across the organization as well assoftware vendors to ensure problem resolution.
  • Establish standard processes for contract review including but not limited to: content, pricing, contract terms, and security.
  • Manage product lifecycle for licensed software to ensure that software versions provided by OIT software licensing are current and secure. Maintain communications with vendors to make new versions of software available to the university and health system communities as quickly as possible through the OIT website, and communicate changes to the organization.
  • Create software packages and installers for distribution through physical media, electronic download, and network file server shares. Use compression software such as WinRAR to integrate license files into software packages and create self-extracting executable files for installation. Make renewal license files available through download.
  • Test new installers and license files for potential bugs and or conflicts with other current offerings. Perform installations of all new packages on Windows, Mac OS X, and Linux before providing updates to the Duke community. Test website updates to ensure that there are no broken links or typographical errors, and review content for accuracy and conciseness.
  • Lead quarterly software license committee meetings. Collect and analyze download and purchasing statistics to enable the community to make informed decisions about new and current software offerings across campus.
  • Maintain and manage software licensing budget for OIT. Handle cost recovery with software sales through online e- commerce transactions. Manage and negotiate service-level agreements between departments for higher- level cost recovery. Adjust end-user pricing to ensure that software is sold at-cost. Discontinue agreements when they are no longer viable.

EDUCATION:
Required:
BA or BS (Computer Science, Business, or related field preferred) or equivalent combination of relevant education and experience.

EXPERIENCE & SKILLS:
Required:
  • At least 2 years' experience working in an academic IT environment
  • Knowledge of HTML and website content management
  • Strong communication skills, both verbal and written
  • Understanding of software distribution media and file formats
  • Ability to manage multiple projects at once
  • Familiarity with Windows and Mac OS X operating systems
  • Technical support or customer service experience Preferred:
  • Familiarity with popular educational software packages and vendors
  • Familiarity with Linux
  • Experience working with ticket tracking systems
  • Familiarity with web content management systems and online documentation
  • Technical writing experience
  • Budgeting or accounting experience
  • Understanding of academic software contracts



Requisition Number
401245177

Location
Durham

Duke Entity
CENTRAL ADMIN MANAGEMENT CTR

Job Code
2423 ANALYST, IT

Job Family Level
C

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Refer to Job Description

Auto req ID

88528BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI97509832