ASSOCIATE DEAN, STUDENT SERVICES

Location
Durham, NC
Posted
Apr 13, 2017
Institution Type
Four-Year Institution

ASSOCIATE DEAN, STUDENT SERVICES
NSOE Central Admin

The Associate Dean for Student Services (ADSS) serves as a member of the senior administration of Duke University's Nicholas School of the Environment (NSOE). The ADSS is responsible for providing leadership and supervision for all programmatic, training and student service related functions to recruit and enroll the most qualified students and to optimize the student experience at Duke University Nicholas School. The primary focal areas include: team development, maintenance and leadership of enrollment management and recruitment, development and implementation of services and programs to support student engagement, financial aid, registrar, career services, executive education, communications, planning, assessment and program evaluation.

The student body consists of professional, undergraduate, and doctoral students located at the Duke Marine Lab in Beaufort, NC and in Durham. The position is a part of the operations management team and reports to the COO/Sr. Associate Dean for Administration and Finance of the Nicholas School.

Duties and Responsibilities:
Leadership
Lead an end-to-end engagement process that attracts diverse and high caliber students to Duke Nicholas and seamlessly manages engagement with students through their inquiry, admission, nancial aid, enrollment, scheduling and program experience, career counseling, alumni seeding, and graduation.

Provide oversight and leadership to the administrative functions of Duke University's Nicholas School of the Environment to include but not limited to: executive and administrative services to senior leadership, all faculty and divisions within the School, office operations, and event planning.

Works closely with the School's senior leaders and faculty to develop strategy and new programs and ensures the implementation of these new strategies.

Collaborates with faculty to establish solid operating procedures supporting students and academic programs.

Management / Operations
Oversees Student Administration, Enrollment Management and Career Services, including executive education; develops and implements strategic and operational plans with yearly goals, objectives, budgets, project activities and events, scheduling, counseling, and resource management to students and alumni. Provides variance analyses when targets are exceeded or not met, and suggests new strategies based on data analysis.

Supervise personnel including all day-to-day functions of the department. Stays engaged over the course of the work: checks in, reviews interim work, and gets hands dirty as needed in order to ensure work is progressing. Determines staffing requirements for the office, manages hires and terminations. With consultation from Management, determines merit recommendations, performance assessments and evaluations, promotions, transfers, disciplinary actions and vacation schedules.

Ensures sufficient cross training is provided to support continuous operations and high quality service to students, faculty and other constituencies. Design and evaluate work processes, information systems and data bases. Implements an academic year calendar that guides the work of the office including dates related to critical work and allows staff to work across teams and provide back-up support.

Ensures an effective recruitment and admissions team performs at its highest level and assists that team in developing and executing an annual plan to ensure enrollment targets are met.

Ensures that sound, confidential academic, financial aid and student advising services are executed at the highest level. Works closely with the student administration team to ensure excellent support services are provided to students. Works with student administration team to ensure excellent collaboration and support of faculty related to their curricular duties.

Ensures effective career development and career services are provided to students. Works closely with the career team on development of strategic partnerships with corporate recruiters and human resource professionals to build mutually benecial interviewing and job referral programs that facilitate students into their future careers. Ensures executive education programs are developed and strategically marketed and works with the team to provide continuous learning opportunities to our alumni and other constituencies.
Periodic travel to represent the School may be required.

Marketing
In coordination with Marketing/ Communications staff, develop and oversee the marketing necessary to recruit and enroll students in various programs. Provide leadership and guidcance in consultation with Marketing on marketing strategies of other programs targeting undergraduates for NSOE's majors and post baccalaureates and working professionals for professional degree and executive education opportunities.

Financial Management University Systems and Compliance
Demonstrate advanced understanding of University systems, procedures and policies in these many domains.
Proposes and executes an annual budget ensuring detailed accounting consistent with School and University policies and procedures.

Oversees compliance with all federal, state, University and accreditation regulations as they apply to all aspects of the office.

Ensures and guarantees privacy, confidentiality with particularly sensitive, controversial, and personal data.
Perform other related duties incidental to the work described herein, as appropriate.

Requisition Number
401234927

Location
Durham

Duke Entity
UNIVERSITY

Job Code
1745 ASSOC DEAN, STUDENT SERVICES

Job Family Level
16

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion,sexual orientation, or veteran status.Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

A master's degree is generally required in higher education or a related field that will serve to enhance the stature and academic success of all university students.

Experience

At least six years of experience as a manager and administrator with responsibility for a wide range of process, project, policy, budgetary and supervisory responsibilities within an organization required.Demonstrated experience in recruitment, enrollment management, advising,counseling, program development, or a related field;Demonstrated leadership experience in an educational setting with an ability to serve as an effective advocate for student success;Working knowledge of mandated educational policies and practices as it pertains to maintaining the well-being of the campus including FERPA,ADA, Title IX and the Cleary Act.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Preferred Experience, Skills and Qualities:
Six or more years of leadership experience and ability to work at both the leadership level but to engage in specific activities as needed.

Demonstrated leadership experience in an educational setting with an ability to serve as an effective advocate for student success;

Skilled team builder; able to establish shared mission, outcomes/goals and create strong morale;

Effective delegator; skilled at empowering/trusting employees as well as sharing responsibility and accountability;

Ability to manage difficult conversations, relationships, and other challenging situations that require thoughtful and effective communication, verbal and/or written;

Commitment to diversity and inclusion; create welcoming engaging environment for students of all backgrounds;

Ability and desire to serve as a strong advocate and coalition-builder, particularly with a range of diverse communities including students, faculty and community leaders;

Technologically adept and strong background using data to assist with strategy and decision-making;
Committed to the mission of the Nicholas School of the Environment.


Auto req ID

87683BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI97509782