Assistant, Student Financial Aid

Austin, TX
Apr 13, 2017
Institution Type
Community College

General Statement of Job

To provide customer service assistance technical support assistance in the administration of student financial aid services including providing financial aid information and guidance to students and prospective students.

Position Information
Location Cypress Creek Hours 40 hours/week as assigned; Generally Monday - Friday, 8 a.m. - 5 p.m. with occasional evening and weekend hours Salary Assistant 6/116 ($26,978.00 - $38,540.00) FLSA Status Non-Exempt Reports To Supervisor, Campus Financial Aid Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
  • Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
  • Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
  • Assists students with navigating removal fo registration holds due to delinquency or loan default, repayment of current term aid/loans or obtaining uncovered balances.
  • Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
  • Responds to and/or directs student financial aid inquiries in person or via telephone.
  • Provides assistance with the College Work Study Program as required.
  • Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
  • Performs general clerical activities and provides support in relation to financial aid services.
  • Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Student financial aid processes and activities.
    • Federal and state regulations pertaining to financial aid programs.
    • Work study programs and financial aid outreach programs.
    • Customer services techniques and practices.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule.
    • Effectively using interpersonal and communications skills, including tact and diplomacy.
    • Effectively using organizational and planning skills with attention to detail and follow-through.
    • Providing information and guidance in relation to student financial aid programs.
    • Reviewing financial aid applications and determining eligibility.
    • Performing general clerical activities associated with financial aid services.
    • Maintaining confidentiality of work-related information and materials.
    • Establishing and maintaining effective working relationships.
    • Determining individual benefit eligibility.

    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.

    Required Work Experience

    • One year related work experience.

    Required Education

    • Associate degree.

    Physical Requirements

    • Work is performed in a standard office or similar environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.


    • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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