Racquet Stringing Machine Service Director / Repair Technician

Employer
Gamma Sports
Location
Pittsburgh, PA
Posted
Apr 13, 2017
Jobs Outside Higher Education
Businesses & Consultants
Institution Type
Outside Academe


Job Description

SUMMARY

This position has lead responsibility for the following:
  • Providing after sale customer service and responding to inquiries related to racquet stringing machines.
  • Repair and servicing of racquet stringing machines
  • Production of collateral materials for assembly, operation, maintenance and repair of racquet stringing machines
  • Providing product development support for racquet stringing machines
  • Providing marketing support for racquet stringing machines

CORE FUNCTIONS

Customer Service
  • Provide prompt and courteous replies to service or general inquiries from an international base of customers
  • Prepare and enter Return Authorization orders for return of stringing machines or its components for repair
  • Prepare and enter orders for replacement parts or equipment service

Machine Repair and Service
  • Perform troubleshooting and repair services
  • Diagnosis of machine operational problems
  • Manage and maintain parts and equipment inventory
  • Develop repair and service procedures
  • Identification of product improvements

Production of Collateral Materials
  • Produce machine operating manuals
  • Produce Technical Service Bulletins
  • Produce of instructional videos
  • Produce product training presentations

Product Development Support
  • Examine and evaluate the nature of defective product returns and identification of product improvements
  • Preparation and maintenance of defective product reports for determination of problem trends and need for corrective action

Marketing Support
  • Conduct product training seminars
  • Monitor and participate in online industry forums
  • Create and maintain company Facebook page for stringing machine discussions
  • Report on relative industry and competitor information

MUST HAVE
  • A high level of leadership, initiative, problem solving, creativity, ingenuity, team building, and interpersonal skills, and a high degree of flexibility and motivation in assuming a wide variety of work assignments
  • Excellent listening skills
  • Excellent verbal and written communication skills
  • A commitment to succeed despite obstacles
  • Demonstrated ability to take responsibility and not blame outside factors
  • A positive outlook and high energy
  • Strong control over one's emotions
  • Good organization skills
  • Demonstrated ability to be team player
  • A mechanical and electrical aptitude and the ability to perform routine mechanical and electrical repairs of equipment
  • Skilled use of a personal computer and proficiency with MS Office software including Word, Excel, Power Point.
  • An Associate or Bachelors degree in mechanical engineering or a related technical field or equivalent applicable experience
  • A valid driver's license

SHOULD HAVE
  • Customer service experience
  • Experience with Adobe Creative Suite software including, Illustrator, Photoshop, Acrobat, InDesign and Premiere Pro
  • Experience with computer aided design software including Solid Works and AutoCad

PHYSICAL DEMANDS
  • Ability to lift and manipulate moderately heavy items (up to 100 lbs)
  • Ability to operate or learn to operate palette jacks or forklifts
  • Ability to operate or learn to operate hand tools, power tools, machining equipment (e.g. drill presses, milling machines)

COMPENSATION
  • Competitive base salary plus performance bonus commensurate with experience

REPORTING

The Stringing Machine Service Director / Repair Technician will report directly to the Vice President of Research & Product Development.

Company Description
GAMMA is a privately owned company with a 40-year history of developing innovative products that have advanced the game of tennis for players of all levels. GAMMA high performance irradiated tennis string created a paradigm shift from natural gut to synthetic strings. GAMMA markets and sells an entire line of tennis products including GAMMA strings, stringing machines and racquet accessories. Today, GAMMA is expanding our passion for racquet sports into the world of Pickleball, where GAMMA's visionary leadership, creative ingenuity and passion for performance make us a preferred brand in this fast growing sport.


Pittsburgh, PA

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Wed, 12 Apr 2017 08:39:20 PDT

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