Enrollment Retention Coordinator

Washington, DC
Apr 12, 2017
Institution Type
Four-Year Institution


Job Description Summary:

The Enrollment Management and Retention Division - Graduate Enrollment Management, Graduate Student Assistantships and Fellowships, the Office of the Registrar, the Office of Student Financial Assistance, Undergraduate Admissions, Strategic Enrollment Initiatives, International Enrollment, and Enrollment Retention - works to enroll, retain, and graduate an ever more passionate, academically talented and diverse student body. Through the formal unification of our units, we have focused on building an organization that recognizes the distinct roles and expertise of each individual department, while also identifying and leveraging opportunities for collaboration. Most important, our goal is to ensure an outstanding experience for students - prospective and current.

The Enrollment Retention Coordinator is a new role that was developed as part of a larger university-wide commitment to improving retention and completion at the George Washington University. The incumbent in this role will support enrollment retention initiatives designed to improve overall retention and graduation rates. The incumbent will contribute to the strategic efforts of the Enrollment Retention team and will have direct contact with students to assist students in attaining their educational goals and contributing to overall student success. A key component of this role will be the coordination and implementation of various instruments and tools to capture qualitative data that can provide insight into the student experience. In addition, the incumbent will assist with the analysis and synthesis of both quantitative and qualitative data on the student experience in an effort to improve retention and graduation rates. The incumbent in this role will also play a critical role in providing outreach efforts, education, and training, while building relationships across campus.

Specific duties include the following:
• Coordinates logistics for programming and events for targeted student populations related to retention initiatives.
• Provides individualized academic and student support services to a caseload of students participating in the Academic Success Program.
• Coordinates group workshops on topics that impact student persistence and success.
• Assists with the creation, collection, and analysis of quantitative and qualitative data on the student experience (e.g. surveys, focus groups, interviews).
• Drafts educational and promotional materials (e.g. documents, reports, emails, brochures) related to the Office's services and programs.
• Assists with the development, planning, implementation, and evaluation of the Office's services and programs.
• Develops and maintains close working relationships with academic and student affairs personnel across the university.
• Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

High school diploma/GED or equivalent combination of training and experience, is necessary plus 3 years of relevant experience, or a bachelor's degree.

Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

• Prior experience working in higher education, preferably in a student-facing capacity such as advising, residential life, admissions, or other student services areas.
• Prior experience in data analysis and reporting.
• Demonstrated abilities in counseling students: assisting in skill-building and managing stressors which may (or have) impacted a student's ability to meet academic goals
• Demonstrated abilities in using a variety of styles, approaches, skills and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
• Demonstrated abilities in building and maintaining relationships and active collaborations within a university setting.
• Strong interpersonal and written, oral, visual/multimedia communication skills.
• Demonstrated commitment to promoting and enhancing diversity.


Campus Location: Foggy Bottom College/School/Department: Enrollment Management Family Academic Affairs Sub-Family Program Administration Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday through Friday, 9:00am to 5:30pm, with occasional nights and weekends. Schedule may vary. Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006258 Job Open Date: 04/10/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
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    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents


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