Help Desk Technician - IT Support
This Position is Located in Novi, MI
About the Job
Skills: Helpdesk Support / IT Consulting / LAN Admin / Troubleshoot Client/Server Configurations / Windows / MAC
Responsibilities Include: Level 1 Helpdesk Support for friendly 3 site medical practice. Providing end user support / conducting server maintenance regularly and documenting changes as related to the network / Assisting in researching and implementing new technologies / Performing on-site and remote support / Software and hardware service and support / hardware upgrades and troubleshooting / Configure workstations to access network resources, ie: shares, printers, internet, and email / Assisting with engineering and implementing IT projects.
Qualifications: Experience with help desk support / Experience with client/server setup and troubleshooting / Experience troubleshooting and maintaining a LAN to include wireless / Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required. Knowledge of MS Office applications / Strong communication and interpersonal skills a must.
Education Requirements: Bachelor degree or equivalent work experience. MCP preferred, MCSA/MCSE a plus.
Work Experience: 1 to 3 years experience in the IT field. Strong knowledge of Windows 7/8.1/10 network client. Strong communication and problem solving skills. Self-motivated and excellent follow-up techniques.
Job Requirements: Candidate must be have reliable transportation and be able to drive from site to site in a 10 mile radius as needed.
Must be able to initiate and follow-thru service tickets through closing. Must be able take responsibility and control of issues as they arise.
Excellent verbal communication skills and the ability to communicate patiently with clients in person and remotely.
Candidate will maintain, analyze, and troubleshoot software and computer peripherals, and assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Successful businesses need quality computer hardware, software, service and support. Our experts evaluate IT infastructure and provide optimal network solutions to help you meet those objectives. As a reseller for many name brand manufacturers,we can support your existing network, plan and implement a new Local Area Network (LAN), or Wide Area Network (WAN). In addition, we can monitor your network performance remotely, increasing IT productivity, preserving data integrity and maximize network efficiency. our solutions are supported by experienced technicians, allowing you to focus on business without distraction.
- vpn/remote access
- data backup/disaster prevention planning
- wifi networks
- exchange deployment and support
- mobile office support
- assistance with industry specific software
- network installation/server support
- IT staffing
Mon, 10 Apr 2017 12:59:53 PDT