IT Help Desk Technician

IT Support Guys
Tampa, FL
Apr 11, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

IT Help Desk Technician

IT Support Guys is looking for a charismatic, customer service centered, and energetic individual to join our growing IT managed services provider firm based in Glendale, CA. Reporting to the company's CEO, this is a great opportunity for an entry to mid-level help desk technician who is looking to grow as the company grows. The ideal candidate will be a professional, energetic problem-solver, with experience in Windows Desktop and network administration.

Job Responsibilities
  • Answer calls from customers.
  • Ask appropriate questions to understand the customer's problem and log a ticket in our ticketing system.
  • Provide troubleshooting and support for Windows operating systems and the Microsoft Office Suite of products.
  • Assist with email problems and password resets.
  • Escalate to level 2 support as appropriate.
  • Assist with administrative and other duties as assigned.
  • May need to be on call some nights and weekends.

Required Skills and Qualities
  • A love for and desire to do help desk support/PC repair.
  • Functional knowledge of Windows and Microsoft Office.
  • Excellent written and verbal communication skills.
  • Must place highest importance on customer service.
  • Must be comfortable dealing with multiple customers at a given time, who often may be frustrated.
  • Must be a self-starter and highly motivated.
  • Must be comfortable in a fast-paced, entrepreneurial environment.

Additional Details
  • Full time position.
  • Some training will be provided, but preference will be given to those with a working understanding of Help Desk operations, Windows Desktop, and Network Administration.

Company Description
IT Support Guys is a managed services provider, servicing thousands of customers since 2006.

Tampa, FL


Mon, 10 Apr 2017 15:25:18 PDT