Temporary Service Desk Assistant

Apr 08, 2017
Institution Type
Four-Year Institution
About The Unit:

Unit Job Summary: Job Description: The Temporary Helpdesk Assistant reports directly to the Director of Information Technology. This individual will attend to routine service desk requests, largely desktop, laptop and conference room and mobile device support incidents, including problems and questions related to hardware and software. Broad understanding of Windows and Apple operating systems, Microsoft Office, principles of troubleshooting hardware and software problems are fundamental to this position. As important is a compelling motivation to solve people's problems and leave them happy with a satisfying service experience. In addition, this individual will assist with the migration of shared files to UChicago Box, backing up systems, and provide input and guidance on the creation of a new ticketing system. This person would also help with moving to a new asset management system, moving staff and faculty to the University AD, and assisting with technology in the classrooms.

Unit Education: - Bachelor's Degree in Computer Science or related

Unit Experience: - Extensive Windows and Apple OS and hardware knowledge. - Extensive Windows Office Suite knowledge.

Unit Job Function Competencies: - Demonstrated ability and knowledge of troubleshooting methods to get to root cause. - General knowledge of principals of networking including the ability to solve connectivity issues for a wide variety of devices. - Ability to explain technical issues to non-technical users - Ability to collaborate with diverse constituents - Must be responsible, demonstrate a strong work ethic and problem solving skills - Possess a positive attitude and a willingness to take initiative.

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