Audio Visual Services Manager

Location
Chicago
Posted
Apr 08, 2017
Institution Type
Four-Year Institution
About The Unit:

Unit Job Summary: The Audio Visual Services Manager leads the Audio Visual Services (AVS) group managing the day-to-day operations. There are three significant areas of work for this position: classroom audio visual support, event and conference room support, and audio/video production. The manager will coordinate the workloads of the AVS staff to ensure quality service and support in all of these areas. The manager will also contribute to the long-term vision of AVS and look for ways to optimize day-to-day operations. The AVS manager provides consultation and support on the use, design, and maintenance of media-equipped classrooms and learning spaces in a higher education context. The manager will work with the classroom planning and design team providing expertise and advising on equipment including: microphones, projectors, screens, displays, configurable control systems, cameras, equipment racks & enclosures, and other relevant technologies. Similarly, the manager will be called upon to provide similar consultation services for planning and design of conference rooms and event spaces across campus. In all cases, consultations should always be done within the context of the campus AV standards. On a regular basis, the AVS team is asked to support meetings and events in various spaces across campus. This includes set up and support for audio visual needs, coordination with outside vendors, rental of equipment, and conferencing support. The person in this position with assess the capacity of the team to take on these projects and assign team members for the work. The development of online course materials has been growing over the past couple of years. In collaboration with faculty, the Audio Visual Services is the main AV production resource for the development of online course materials. As such, the AVS Manager coordinates video production of learning content projects such as lecture recording, MOOCs, and online courses. Essential Functions: Provide expertise and support for the design of media-equipped spaces, the evaluation of new technology, the development of new AV services, and the improvement of existing services. Supports academic projects and campus multimedia activities by leading the Audio Visual Services team. Tasks including media production, digitization work, and non-linear audio & video editing projects. As appropriate, takes the lead to accomplish projects, both independently and as part of a team. Coordinate and provide direct, on-call support and maintenance of media-equipped classrooms and learning spaces, and the daily use of media equipment in teaching, learning, and research. As appropriate, takes the lead in coordinating the response to emergency issues. Responsible for hiring student staff & full-time technical staff, managing Audio Visual Services operations, staff, and resources. Maintain a high level of customer service and provide problem solving decisions as needed.

Unit Education: Bachelor's degree or equivalent professional work experience required. Technical certification in Media or AV-related discipline preferred.

Unit Experience: Minimum five years of work experience in AV-related roles required. Minimum five years of demonstrable experience of effectively supporting a wide range of clients required. Minimum five years of experience providing multimedia support required. Minimum three years of experience working with advanced media editing software required. Minimum three years of experience supporting live events required. Minimum three years of experience working in a team atmosphere required. Minimum one year of supervising AV staff and managing operations of an AV team required. Experience with configurable control systems required.

Unit Job Function Competencies: Must possess outstanding initiative, customer service, and collaborative skills to effectively cooperate with staff, faculty, peers, student employees, vendors, managers, and senior leadership required. Must demonstrate leadership ability to manage a team of highly specialized AV staff to support the academic needs of the University required. Must be capable of coordinating the efforts of one to three person teams in response to urgent issues required. Must have strong familiarity with the correct configuration and use of microphones, audio mixers, projectors, professional grade video cameras required. Must be capable of planning, testing, and executing an AV design in support of a live event required. Must have a professional and patient customer service attitude, including the ability to understand customer needs quickly and explain technical topics to a non-technical audience required. Outstanding communication and collaboration skills required. Ability to respond to new ideas and projects quickly and productively required. Must readily learn new technologies without extensive direction required. Ability to work in high pressure situations required. Ability to contribute to the creation of new services and support models for AV services across campus required. Ability to work normal business hours (M-F 8am-4pm), plus occasional off-hours for maintenance or event support required. Ability to manage multiple priorities and competing projects under general direction required. Advanced knowledge of video production and editing equipment and tools required. Advance knowledge of AVID Pro Tools, or similar software, for non-linear audio editing required. Familiarity with a higher education environment preferred. Knowledge of Extron Global Viewer Enterprise Systems preferred. Programming knowledge on Extron Configurable Control Systems preferred.