Director of Institutional Effectiveness

Apr 07, 2017
Institution Type
Four-Year Institution

Director of Institutional Effectiveness
Susquehanna University

About Susquehanna	
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Job Summary
The Director of Institutional Effectiveness serves as a strategic partner providing leadership and guidance, and supporting university leaders in achieving the highest level of institutional effectiveness and evidence-based decision making grounded in solid institutional data and analysis. The Director of Institutional Effectiveness serves as a key member of the university's administration leading the institution's data collection and analysis, assessment and evaluation as well as identifying trends to inspire innovation and help inform strategic decisions across the university. The Director also collaborates with faculty and staff on the assessment of University Learning Goals.

Specific Responsibilities
• Serves as a strategic partner providing leadership and guidance, and supporting university leaders in achieving the highest level of institutional effectiveness and evidence-based decision making grounded in solid institutional data and analysis.
• Utilize data querying/mining, predictive modeling and other forms of analysis to enhance in university-wide knowledge and decision-making.
• Coordinate and ensure that all appropriate external regulatory and accreditation reports, reviews and information (e.g., IPEDS, CUPA, AAUP, etc.) are accurate and submitted within required time frames.
• Supervise Institutional Research Analyst.
• Oversee the research, compilation, verification, and analysis of statistical data on the institution, including the Factbook and the Faculty Workload Study.
• Support the data collection and annual reporting of Key Performance Indicators to the SU Board of Trustees.
• Collaborate with other university data stewards to ensure common data standards/practices and the highest levels of data integrity across the institution.
• Safeguard that institutional data collection, reporting and analysis processes are reliable, valid and ethical.
• Function as a clearinghouse for institutional surveys. Includes collecting, interpreting, analyzing and presenting the results and making recommendations based on results.
• Assist divisions and departments with assessment of student learning outcomes and institutional effectiveness. The latter may include but is not limited to analyzing performance in terms of schedule, effectiveness, efficiency and stakeholder expectations.
• Assist in identifying and sharing lessons learned and best-practice across institutional division and departments.
• Establish relationships and interact with peers in the field of institutional research, especially in HEDS
• Determine future information requirements, especially for institutional planning, research, assessment, and reporting activities

As a member of the Susquehanna University community, you are also responsible for:
• Demonstrating a commitment to creating an inclusive culture that embraces differences such as gender, sexual orientation, race, ethnicity, social class, marital and parental status, physical ability, age, religion, gender identity or expression, geography, and national origin.
• Understanding that as a staff member of Susquehanna University, you are considered a Responsible Employee under Title IX, and are expected to fulfill the responsibilities as such.
• Contributing to the overall success of your department and the university by performing other duties and responsibilities as assigned.

Required Qualifications	

Master's degree in related field required. Ph.D. preferred.

5 years of successful and progressively responsible institutional research experience with a proven record of reviewing and improving business processes and institutional capabilities. Also requires deep operational expertise in key IR competencies, including; reporting, data management and qualitative and quantitative research design and analysis, statistical software applications and integrated higher education management technologies

Knowledge, Skills, Abilities
Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Skilled at active listening, giving full attention to what other people are saying, taking time to understand the points being made; Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications; Ability to use the right mathematical methods or formulas to solve problems; Skilled at inductive reasoning, the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); Knowledge of English language including meaning and spelling of words, rules of composition and grammar. Skilled at written and verbal communication, including formal presentation to groups. Ability to set priorities and advocate team concepts; work corroboratively with faculty and staff. Ability to report findings succinctly in understandable narrative, graphs, tables and/or charts; Knowledge & understanding of trends and issues in higher educations, particularly as they relate to private, liberal arts colleges; and familiarity with curricular and institutional assessment. Ability to provide accurate analysis and reporting is essential.

Physical Demand
Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching and bending. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are indoor.
Benefits Eligible: Yes
Number of Months: 12 months
Full-Time/Part-Time: Full Time
Work Schedule/Hours per Week: Administrative/Salaried
Posting date: 04/07/2017
Closing date: 05/07/2017
Open Until Filled: No
Posting Number: AH00378

To Apply:


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