Program Manager

Denver, USA, Colorado
Apr 07, 2017
University of
Faculty Jobs
Institution Type
Four-Year Institution

The University of Denver and the Iliff School of Theology have partnered to offer the Joint Doctoral Program in the Study of Religion. The University of Denver's Office of Graduate Studies (OGS) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver (DU). The office partners with academic units and university administration on recruitment and retention, fellowships and financial aid, academic assessment, veteran services and program review to continually improve the quality of graduate education at DU.

Position Summary

The Program Manager (PM) position is a professional administrative role with a range of responsibilities and the authority for independent judgment and decision making related to the administration of JDP and management of the JDP office. The PM is responsible for overall management and operation of the JDP and protection of the programs financial assets while ensuring compliance with Joint PhD Committee and Executive Committee directives, institutional policies, and federal and state requirements. The incumbent reports to the Faculty Director and works in close collaboration with the Faculty Assistant Director and OGS Director of Budget and Planning. The PM is responsible for coordination between Iliff and DU to ensure the representation and involvement of both institutions in decisions regarding the JDP. Because the OGS is responsible for oversight of the administration and processing of the JDP budget, the PM also takes direction from OGS regarding financial, logistical and procedural matters. All three directors are accountable to the Iliff and DU deans who are charged with administrative oversight of the JDP.

Essential Functions
Academic Program Support

  • Establish and implement administrative processes to ensure the smooth functioning of the JDP
  • Review the JDP handbook, section of the Bulletin, and similar materials annually to ensure accuracy and compliance with board directives, institutional policies, and governmental requirements
  • Provide faculty with updates on changes to administrative processes and policies, and work with Faculty Director to ensure faculty compliance
  • Handle JDP new course process approval and class scheduling at each institution
  • Inform students of administrative processes, procedures, updates, and answer policy-related questions
  • Provide enrollment and demographic data to Registrars and Communications offices at Iliff for annual and semi-annual reports to accrediting agencies
  • Coordinate program assessment
  • Hear and resolve or refer student complaints with regard to administrative matters as appropriate
  • Work with DU and Iliff to address conduct issues and provide student support in accordance with both institutions policies and processes
  • Facilitate comprehensive and language exams
  • Assign GTA appointments in collaboration with the faculty directors
  • Complete preliminary graduation checks and work with OGS to resolve any discrepancies
  • Create, maintain and ensure safety of electronic files
  • Support JDP committees
  • Respond to a high volume of email and voicemail contacts

Budget and Planning

  • Monitor the JDP budget to ensure the financial stability of the program
  • Identify budgetary shortfalls, project future revenue and expenditures, and develop strategies for maintaining the programs financial stability
  • Project tuition income and develop the annual budget
  • Design and implement effective practices for allocating financial aid and associated GTA compensation
  • Administer financial aid awards each quarter and monitor student accounts for accuracy
  • Process financial transactions as necessary
  • Process faculty and student hires and monitor payroll for accuracy
  • Prepare planning documents (administrative goals and objectives) for the program

Recruitment and Admissions

  • Meet with prospective students
  • Develop and coordinate the administrative aspects of the annual recruitment process
  • Establish and maintain effective and up-to-date recruitment strategies, including market analysis, outreach, solicitation of student data, and electronic promotion of the program
  • Develop and maintain an effective constituent relationship management system (e.g. Slate CRM)
  • Market the program


  • Create and maintain effective avenues of communication among program directors, faculty, and students
  • Maintain the programs website, e-mail lists, social media and other electronic resources

Required Qualifications

  • Bachelor's degree with three years of relevant experience
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Professional experience with budgetary processes, social media platforms, website maintenance, Microsoft Word, Excel, and Outlook

Preferred Qualifications

  • Graduate degree with experience working in higher education administration
  • Knowledge of academic policies and procedures
  • Experience in managing educational programs
  • Experience with Banner database system or related database system, PowerPoint, and desktop publishing software

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

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