Administrative Support Associate - Journey (Customer Service Representative)

Location
Greensboro, NC
Posted
Apr 07, 2017
Institution Type
Four-Year Institution
Requisition Number S1209

Position Number 3361

Position Classification Title Administrative Support Assc

Functional Title Administrative Support Associate - Journey (Customer Service Representative)

Position Type Staff

Position Summary

Customer Service Representative

Facilities Operations at the University of North Carolina at Greensboro is a diverse, environmentally and safety conscious, and effective organization comprised of innovative professionals whose mission is to deliver remarkable customer service in the planning, design, construction, maintenance and operations of university facilities, grounds and infrastructure.

Facilities Operations is currently seeking qualified candidates to consider for a Customer Service Representative position to provide remarkable customer service to our Customers, and to perform administrative support functions for the Department.

Duties Include:

  • Attend to incoming phone calls, emails, and in-person requests for services and information about campus maintenance, safety, and operations.
  • Administer and operate the key management system.
  • Provide work order updates and information to internal and external customers.
  • Dispatch service requests via radio, phone, and mobile device systems to field technicians and personnel.
  • Communicate with all customers and associates with a positive attitude.
  • Expedite calls to elevator service providers (Otis, Schindler, etc.) and pest control efficiently and according to written protocols.
  • Serve as a conduit to UNCG Police Department Dispatchers for urgent facilities issues.
  • Maintain and update reference information for building contacts, service providers, locations, and other campus data through accurate and efficient data entry and reporting.
  • Maintain adequate supplies of key request forms, key return forms, and other documents kept at the front desk.
  • Provide general assistance to Business Office as requested


Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.



Preferred Qualifications
  1. Three (3) - five (5) years customer service experience
  2. Experience with CMMS
  3. Familiar with UNCG campus buildings


Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.



Special Instructions to Applicants

This position is a non-mandatory position as defined in the Adverse Weather and Emergency Event Policy.

Specific hours to be determined.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Your application to the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.



Recruitment Range $12,500 - $14,440

Org #-Department Facilities Operations - 56404

Work Hours of Position 20 hours per week, Monday - Friday, / Schedule will be determined by Supervisor

Job Family Administrative and Managerial

Band Associate

Competency Level Journey

2-4 key competencies for successful execution of job duties, including chosen level definition:

Verbal Communication: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Communication - Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Problem Solving: Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.



Open Date 04/06/2017

Close Date 04/20/2017

Job Close Date

Type of Appointment 0.50 (Part-Time)

FLSA Non-Exempt

Salary Grade Equivalency 59

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents
  1. List of References
  2. Writing Sample(s)
  3. Reference Letter 1


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you graduated from high school or received a GED?
    • Yes
    • No
  2. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Greensboro News & Record
    • Carolina Peacemaker
    • Other Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other Professional Journal
    • NCWorks.gov
    • UNC System Job Board
    • Other Online Job Board
    • Personal Networking
    • Other
  3. * Based on your previous work history, describe your customer service experience.

    (Open Ended Question)

  4. * Describe your experience in providing customer service (in person, telephone, virtual) to a varied customer base.

    (Open Ended Question)

  5. * Do you have experience in service request and work order management?

    (Open Ended Question)

  6. Please describe your experience building and maintaining relations with "customers".

    (Open Ended Question)





To learn more or to apply for this position please visit our UNCGjobsearch website at https://jobsearch.uncg.edu

EOE AA/M/F/D/V

PI97453234