Campus Service Center Specialist
Campus Service Center Specialist
(Administrative Support Coordinator I)
Apply Today! Open until filled. The Priority Screening Date is: April 23, 2017
Under the general supervision of the Assistant Director of Student Services at the Campus Service Center (CSC), the Campus Services Center Specialist provides customer service and a variety of complex administrative and technical support services to the customers of the Student Financials, and Student Affairs and Enrollment Services Divisions. The Campus Services Center Specialist is a front line contact assisting a steady stream of customers, current/prospective students, staff, faculty, parents, and community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Provides information and assists current/prospective students, faculty and staff regarding student fees, payroll, and other services from Student Financials, Student Affairs and Enrollment Services, and the University in general.Interprets, applies and explains State and University policies and procedures to clients, external agencies and the general public.Explains account issues to students, faculty and staff.Addresses and resolves a wide range of common and unique problems using reasoning and judgment.Develops practical, thorough and creative solutions requiring in-depth knowledge of the University and pertinent regulations, processes and structures.
- Performs general cashiering duties including processing a high volume of tuition related transactions; ensures student registration eligibility and calculates fees and tuition.Receives payments and disburses payroll checks, reimbursements, insures compliance with internal control procedures and reconciles accurately on a daily basis.Maintains files and records.
- Meets with students and/or parents to resolve financial, course registration, and Admissions & Records holds, using in-depth knowledge of the various hold programs and processes.Maintains confidentiality as outlined in the Department of Education’s Family Educational Rights and Privacyand California’s Educational Code Chapter 13 regarding sensitive student issues.
- Produces ID Cards and assists CSUMB students, staff, and faculty with building access and meal plan issues relating to the ID card production.
- Accept and distribute student employment paperwork, requiring knowledge of regulations and processes for such services as new employee sign-up, and changes in W-4 forms. Provides services related to the CSUMB key distribution process.
Performs other job-related duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of: applicable university infrastructure, policies, and procedures; English grammar, spelling, and punctuation; office systems and budget policies and procedures. Experience to be fully functional in all technical aspects of work assignments.
Ability to: use a broad range of technology, systems and packages; independently handle multiple work unit priorities and projects; apply independently a wide variety of policies and procedures where specific guidelines may not exist; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; draft and compose correspondence and standard reports; handle effectively a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
SPECIALIZED SKILLS REQUIRED:
Must be proficient in personal computers, and fluent in using standard office software packages with a high degree of proficiency in spreadsheets/Excel. Ability to establish and maintain cooperative working relationships within a multicultural and diverse community using respect and effective interpersonal skills; and take proactive and positive measures to ensure optimal support of the office. Demonstrated competence in effectively presenting standard information in writing; and in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions. Demonstrated accuracy, attention to detail, and adherence to deadlines in complex and multi-step projects.
Thorough working knowledge of CSUMB, particularly matriculation and degree information. Specialized training in administrative/clerical support. Equivalent to four years of general office clerical work experience under supervision which has involved supporting, monitoring, coordinating clerical work through a system of internal procedures and internal controls to ensure the efficient operation of an organization and demonstrated knowledge and abilities. Knowledge of and experience with Microsoft Word, Excel, PeopleSoft (student records and accounts), CashNet (cashiering system), CBORD (declining balance system). Bilingual desired.
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:
- A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with CSUMB.Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
- The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
- This position has been designated as a sensitive position with access to, or control over, cash, checks, credit cards, and/or credit card account information; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
- This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
- The ability to work an 8-hour shift between the hours of 7:30 a.m. and 7:30 p.m. is required, including weekend shifts and overtime based on operational needs.
Typical office environment with standard equipment and tasks. Position requires work at a computer/video display terminal and desk for extended periods of time. May require travel between campus offices and off-campus locations.
Anticipated hiring salary in the mid $3,000's/month. For salary range info see: CSU Salary Schedule. CSUMB offers an attractive employee benefits package, CSU Benefits R07. The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.
A completed online application and resume must be received by Human Resources by 5:00 p.m. on the priority screen date listed above to be guaranteed a review. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB will not fax application materials.
TENTATIVE RECRUITMENT TIMELINE:
Week of May 8-12 Phone Interviews
Week of May 15-19 On-Campus Interview
For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map).
CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.
All employees must be eligible for employment in the U.S.