Financial Aid Associate II

Lawrenceville, GA
Apr 05, 2017
Institution Type
Four-Year Institution

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.

Position Title:
Financial Aid Associate II

Job Category:

Financial Aid - 4006510410

Academic Affairs

Required Documents:
Cover Letter, Resume

Under the supervision of the Director of Financial Aid, the Financial Aid Advocate II provides expert level of services including student financial aid information, program requirements and advisement related to eligibility. The position also monitors and ensures compliance with Federal and State regulations and Institution guidelines for awards to perspective and enrolled students. The position determines the more complex awards for the Institution.


  • Coordinates Institutional financial aid awards and collaborates with academic units, the Business Office and external entities to provide awards to students.
  • Identifies and resolves complex conflicting student and/or parent information in an effort to distribute Federal, State and Institutional funds.
  • Resolves complex discrepancies between governmental agencies and Institutional records.
  • Stays abreast of the most recent Federal, State and Institutional policy changes and recommends procedures to the department to remain compliant with current laws/policies.
  • Runs processes to determine student eligibility. Reviews outcomes and make corrections. Responsible for creating and maintaining process maps.
  • Notifies students of eligibility and responds to student inquiries regarding programs.
  • Assists with processing internal and external forms related to Federal Work Study, as needed.
  • Runs weekly invoicing and review for errors. Processes late invoices where appropriate. Runs clean up reports as required.
  • Manages and/or serves as "lead" on projects, as required.
  • Other duties as assigned.

Minimum and Preferred Qualifications:



  • Bachelor's degree required
  • One (1) to three (3) years of experience in student aid, higher education administration or in a related field that requires the interpretation and application of public regulations and policies
  • Comprehensive knowledge and documented experience with the Federal Student Aid Programs


  • Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV and State funding - strongly preferred
  • Documented experience with Student and/or Financial Aid Modules at an Institution of similar size, type or complexity - preferred
  • Knowledge of Banner, NSLDS, CPS, FAA Access, Common Origination and Disbursement, SURFER, and BDM - preferred


  • Ability to effectively communicate complex ideas to various audiences
  • Effective task and time management abilities
  • Ability to manage multiple projects to meet deadlines is critical
  • Demonstrated strong analytical and problem solving skills
  • Willingness to work in a team environment where input from all is expected
  • Reliability
  • Ability to maintain confidentiality
  • Excellent interpersonal communications
  • Excellent customer service skills

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.

Physical Requirements

Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Applicant must be able to perform the essential functions of the job, with or without reasonable accommodations.

Work Hours:
Position may require non-standard work hours (nights and weekends).

Position Status:



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