Provides support to end users on variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Document tracks and monitors the problem to ensure a timely resolution. Must have great customer service skills.
Essential Duties and Responsibilities:
Successfully field incoming call volume per departmental measurements.
Use help desk software that provides means to log problems and track them until solved.
Resolve problems related to installation, use, troubleshooting, diagnostics, training, and repair of MicroBilt's product lines.
Ensure customer success by gathering pertinent information and escalating unique customer issues to the proper level.
Hours M-F 10:00AM - 7:00PM
Career Growth for those that work hard to exceed goals.
Demonstrated track record of accomplishments with a "Can Do" attitude.
Effective presentation, influence and negotiation skills.
Strong interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels.
Excellent written and oral communications skills.
1-2 years of customer service/tech support experience.
Knowledge of communication problems including application transmissions through various web browsers (IE, Firefox, Safari, Netscape, Chrome). Contribute to the team effort and maintain open communication channels with all levels of the organization.
MicroBilt is the leader in proprietary financial data and credit reporting which offers industry benchmarks, norms, valuation data, risk management tools, and other private company financial data that help companies get the answers they need when they need them.
Wed, 5 Apr 2017 13:54:03 PDT