Student Accounts Representative

Location
Houston, TX
Posted
Apr 06, 2017
Institution Type
Community College

The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team

Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.

We are currently seeking a Student Accounts Representative who will advance the institution's proud tradition of excellence in academics, student life and community service.

The Opportunity



You: You're a strong customer service advocate who enjoys helping people so they can focus on their goals - in this case, students who are gaining the education and skills they need to pursue their dreams.

Your Mission: We'll count on you to oversee and maintain an efficient service operation of the Bursar's Office and ensure that staff is properly trained in handling all the various transactions.

Your Work: You'll be accepting and recording payments, and attaching waivers and exemptions on student accounts using cashiering equipment. If discrepancies arise, you'll work with your supervisor to resolve them. You'll deposit receipts properly and in a timely manner, either through the Remote Deposit System or the conventional process. Assist students in areas concerning their financial account records, including but not limited to, understanding their tuition and fee charges, refunds, 1098T and others.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!

Location

Houston is a city with limitless possibilities:

• Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.

• 145 languages are spoken here.

• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.

• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.

• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.

• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.

• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

SUMMARY

Handles financial transactions in the assigned college to include, among others, receipting and recording payments, posting 3rd Party Tuition vouchers/Letters of Financial Guarantee, or Purchase Orders, and attaching waivers or exemptions on eligible student accounts. Manages student accounts in connection with service indicators and its impact on the services that can be extended to the students.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Under general supervision, accept and record payments using the cashiering equipment and cashiering system installed and in place in the college; Payments could be term payments on student accounts or departmental receipts.

Make sure that the all transactions are handled based on the pertinent procedures set forth in the Cashiering Procedures Manual.

Reconcile cashiering batch. Run all checks for deposit through the Remote Deposit system and prepare deposit slips for items to be picked by armored service or to be deposited physically to the bank.

Put or lift service indicators on student accounts as it is warranted by the obtaining circumstances affecting the student accounts.

Attach applicable waivers or exemptions on student accounts.

Attach applicable B-codes on accounts sponsored by 3rd Parties.

Assist the students in areas concerning their financial account records, including but not limited to, understanding their tuition and fee charges, refunds, 1098T, and others.

In the absence of Student Account Specialist Senior, provide training for employees who perform cashiering duties.

Assist with reports as required by the College Operations Office and by the College President.

Performs any other approved processes as implemented by the department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Associate's degree required or four (4) years of directly related experience may be substituted in lieu of degree.

EXPERIENCE

Two (2) years experience in cashiering such as a bank teller or retail salesclerk required.

KNOWLEDGE, SKILLS, AND ABILITIES

Individual selected must be bondable

Must be skilled in the use of a personal computer

Knowledge of PeopleSoft and CashNet preferred

Customer service skills required

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.



This job description may be revised upon development of other duties and changes in responsibilities. EDUCATION

Associate's degree required or four (4) years of directly related experience may be substituted in lieu of degree.

EXPERIENCE

Two (2) years experience in cashiering such as a bank teller or retail salesclerk required.

KNOWLEDGE, SKILLS, AND ABILITIES

Individual selected must be bondable

Must be skilled in the use of a personal computer

Knowledge of PeopleSoft and CashNet preferred

Customer service skills required

PI97448834